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Armoury Crate V2.7.8.0 [Report here if any issues]

MasterC
Community Admin
Community Admin
Hey guys,

Armoury Crate V2.7.8.0 was just released this week.
You can check the version under Settings=>About. The software should update automatically, you can do it manually from there if it has not already.

Here are the release notes, highlighting the key updates since V2.6.14.0

New: Backup/restore to personal profiles in cloud - for all device configurations and custom settings (log in first, find it under your profile)
84931
Added support for ROG Throne & Throne Qi
Added ROG WeChat community entry code for ASUS China account
UI enhancements (Navigation menu, loading process, Game Library, AURA Sync, Game Visual)
Improved performance
Bug Fixes: Update Center


Before reporting issues, please make sure you have the latest software and firmware, then provide as much info as possible to help us understand your setup.
Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clarify your issue as clearly as possible.
9. Any screenshots of the issue
10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check

84930
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
953 Views
221 REPLIES 221

MasterC@ASUS wrote:
1. Make sure you have the directory right - it's hidden. C:\ProgramData\ASUS\ArmourySDK\Keyboard
(not C:\Program Files)
Files should look like this:


2. Was this resolved after a proper power cycle?


Hi,

Thanks for replying. Please check PM for the zipped file. As for the second issue, I unplug the computer from the wall for 24 hours and it still doesn't work.

Detectdll v0.0.8.8 was published yesterday.
Please reboot, and wait for 10 mins while Detectdll is updated in the background.
You can go to C:\Program Files (x86)\ASUS\ROG Live Service to check if DeviceHalDetect.dll has been updated - see properties.
85277


MadaDETuge wrote:
Hi,

Thanks for replying. Please check PM for the zipped file. As for the second issue, I unplug the computer from the wall for 24 hours and it still doesn't work.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
To resolve the remaining 2 issues:
1. Flare issue - might be some data format error.
FInd the directory C:\ProgramData\ASUS\ArmourySDK\Keyboard\ROG STRIX FLARE
1. Copy the “ROG STRIX FLARE” folder and PM me as a zip file for debugging.
2. Delete the “ROG STRIX FLARE” folder. (This action will delete your KB profiles and revert to default settings).
3. Launch Armoury Crate to see if problem is resolved.

2. Aura light effects on the motherboard don’t sync with the system, and cannot be seen under Aura Sync.
A couple of other people encountered this recently and so a solution will released in the next update.
1. Copy the file DeviceHalDetect.dll (link below) to the directory C:\Program Files (x86)\ASUS\ROG Live Service - overwrite old file.
2. Perform a power cycle - shutdown and remove power from wall socket for 5 seconds.
3. Try again and see if the issue is resolved.

Download: https://1drv.ms/u/s!AnVh8ZVQZ-1MhMAsZP_N77a0HxmEVg?e=YmK9k9


Dear friend MasterC@ASUS - You are indeed our friend with Armoury Crate still in beta.
To get around this problem I tried returning to the last known working version of ROG Aura Sync v1.07.79 after following the complete [manual w/REVO unistaller] uninstall guide for Armoury Crate beta, and I was not able to defeat a very proliferating "Aura Service is not available" error. That was after removing every last known ASUS ROG directory, programdata folders, and registry install keys of all known products and software NT services including Task Scheduler Library\ASUS [scheduled tasks] on startup/logon.
Out of now a strong sense of desperation, I returned back to forcing the issue with Armoury Crate beta to try to get that working, frustrated again that all further attempts per your outline quoted have still met with disaster.
For your instructions about Flare issue - might be some data error: I too have not observed a directory folder located at the path "C:\ProgramData\ASUS\ArmourySDK\Keyboard\ROG STRIX FLARE" as the higher folder up the tree "C:\ProgramData\ASUS\ArmourySDK\" is totally missing or ArmourySDK is simply not installed.
For your instructions about Aura light effects on the motherboard don't sync with the system, and cannot be seen under Aura Sync: I did download this updated file "DeviceHalDetect.dll", and then renamed this file to "DeviceHalDetect_new.dll".
I also noted that this new file had the size 488kb, and then a few moments later I noted the current old file of the path "C:\Program Files (x86)\ASUS\ROG Live Service\DeviceHalDetect.dll". I the renamed that old file to DeviceHalDetect_old.dll, and observed the 487kb file size that is currently sitting there.
I copied "DeviceHalDetect_new.dll" to the path "C:\Program Files (x86)\ASUS\ROG Live Service" and made an in-place copy of that same file naming it "DeviceHalDetect.dll" effectively using your updated file so I UNDO this change if required, and with good reason!
Before the next step was taken, I further noted that the Task Schedule [System Tools\Task Scheduler\Task Scheduler Library\ASUS] labeled "Framework Service" that triggers at logon the executable "C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe" starts up the Node.js application "ASUS NodeJS Web Framework", and that it looks I think VERY important in order for Armoury Crate beta to work!
Before any change, "ASUS NodeJS Web Framework" is executing fine in my task manager, and the Device tab has changed from the last BIG-GUID.dll file missing error to a new red spinner on the device tab that does not stop. A .jpg screen capture is included of the state of the application, and this started happening after I tried to run 5 times about 10 minutes apart each without rebooting the installer "ArmouryCrateInstallTool.exe" I downloaded earlier.
With this updated file in place, I powered down my system and switched off the power supply and undid the wall plug totally draining all capacitors over about 30 seconds to 1 minute.
I booted backup into windows10 v1909, and noted the same device tab red spinner, but now sadly also the process "ASUS NodeJS Web Framework" is no longer running in my task manager, and the Task Schedule "Framework Service" job will not startup with no matter what compatibility setting or further attempt to start it backup!
This did of course grieve me again, so I reverted this last change going back to the 1kb smaller file "DeviceHalDetect_old.dll" deleting the newer file "DeviceHalDetect.dll" that is there, and renaming "DeviceHalDetect_old - Copy.dll" to the file "DeviceHalDetect.dll" in that same path "C:\Program Files (x86)\ASUS\ROG Live Service". I did this so that the supporting Node.js application would start backup again which it did after reverting the change and rebooting again.
Was this an error on my part to revert the change to this file "DeviceHalDetect.dll" that could very well be holding up that development or testing QA progress for the Armoury Crate beta application?
On an older version of this software, a different provided installer installed the software component "ASUS Framework service" as a 6th and final software component that supports this Armoury Crate beta, and also a 3rd and final windows service (NT Service) that looks critical for the Amroury Crate beta to work!
If you would please kindly help again friend MasterC@ASUS - Did I do this only to cause another issue somewhere else for your changes?
Is there anything further that you know of that I could do here on my user end to do something about this "Red Spinner" device tab, and then leaving the client area blank on the device tab again about 10 to 15 minutes later?
Please if you would also have a look at this notable file also "devicehaldetect.xml" I found in the path "C:\ProgramData\ASUS\DeviceHalDetect".
Do the contents of this file help to diagnose this trouble? Is there another log file I can get to to help Thank you! -matthewjames



0x10000
ROG ZENITH EXTREME ALPHA
E7C8DA76-C9B9-4297-8681-DD878330AFE7
1
0


0x70000
Gskill
4BBABBFE-17CA-4AFA-8959-3B1DEFC4421D
1
0


0xF0000
Extension Card2
662181CB-F1F8-4AD8-ABDD-3661A51A85C7
1
0


0x00000
RGB HEADER
E7C8DA76-C9B9-4297-8681-DD878330AFE7
1
0


0x11000
ARGB HEADER
E7C8DA76-C9B9-4297-8681-DD878330AFE7
2
0

If I understand correctly, everything was working fine before the latest HAL update?
Setting up Aura Sync is okay, but doesn't work correctly after a shutdown?
Have you tried a power cycle? (disconnect power from wall socket for 5 seconds).
ARGB I assume is the your fan?

Sorry, we only support Windows.



mischief2175 wrote:
1. PC / Laptop: PC (Prime X570-Pro)
2. Aura Sync products: Aura Sync'd Fans, G Skill Trident RGB RAM, MB
3. 3rd-party peripheral, audio, or lighting software: Creative Sound Blaster
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: Reinstalled today, issue persists
6. Windows version & build: 1909 - 18363.836
7. Previous version of firmware or software that worked as expected: Lighting Service before 15/05/2020 update
8. Clarify your issue as clearly as possible: Aura Sync settings are disabled when booting computer from cold. RAM does light up and is in sync, but not in the style applied through Armory. This happened after a HAL service update. I also applied a shutdown effect directly after updating which could have caused it.

ARGB does start back up with correct settings when logging into windows, however, when booting into other OS all ARGB is disabled. Previously my ARGB settings would remain intact and not be reliant upon booting into Windows.

I have attempted: Clearing BIOS, resetting Armory to default, removal of LastProfile.xml, reinstallation of Armory Crate, removal of shutdown effects, system restore. I also attempted to revert to Aura 1.0.79, however this refused to start correctly

9. Any screenshots of the issue: N/A
10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

AleksK
Level 9
1. PC / Laptop - PC Motherboard Zenith II Extreme Alpha
2. Aura Sync products - Motherboard Zenith II Extreme Alpha; Asus Strix RTX 2080 Ti Advanced; Helios Case, PS ROG Thor 1200; Kingston HyperX Predator DDR4 RGB
3. 3rd-party peripheral, audio, or lighting software - NO just Armoury Crate
4. Wired / wireless connection - wireless
5. Reinstalled Windows? - Yes clean installation
6. Windows version & build - Version 1909, Build 18363.836
7. Previous version of firmware or software that worked as expected - No previous version also didn't work
8. Clarify your issue as clearly as possible - Please see below
9. Any screenshots of the issue - Attached
10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS Keyboard HAL 1.01.20
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.7.0
AacVGA 0.0.2.6
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2


8.1 Issue 1 - There is problem in static & dark mode. All other modes works well
849638496484965


8.2 Issue 2 - After update to version 2.7.8.0 button for setting of motherboard are missing
84966


8.3 Issue 3 - When display (monitor) goes off RGB freeze in one state if is setup on rainbow mode it freeze and didn't change.

MasterC
Community Admin
Community Admin
1. Heck of a system you've got there! I'll have the team try to replicate - Only issue is Static an Dark Mode, all other modes are fine.

2. You can access the motherboard device settings page easily from the Device panel (above Aura Sync) also - they're the same. The direct access link (triangle arrow) is available for devices which you may want to unsync and customize its own lighting effect.
85096

3. When the system goes into S3 state (monitor going to sleep), each device should actually revert to the lighting effects saved onboard (EC mode).

AleksK wrote:


8.1 Issue 1 - There is problem in static & dark mode. All other modes works well

8.2 Issue 2 - After update to version 2.7.8.0 button for setting of motherboard are missing

8.3 Issue 3 - When display (monitor) goes off RGB freeze in one state if is setup on rainbow mode it freeze and didn't change.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

anandu212
Level 7
Aura Sync not working. Can't update Aura Service in update center. full of bugs.

BGLUK
Level 7
1. PC / Laptop - PC Issue
2. Aura Sync products - Rog Maximus Hero XI MB and ASUS RGB Strip
3. 3rd-party peripheral, audio, or lighting software - Corsair ICue (ASUS Plugin disabled)
4. Wired / wireless connection Wired
5. Reinstalled Windows? - Have not Reinstalled Windows
6. Windows version & build - Windows 10 - Professional Version 1909 (OS Build 18363.836)
7. Previous version of firmware or software that worked as expected - Aura Sync Stand alone app (unsure of version)
8. Clarify your issue as clearly as possible - ASUS RGB Strip (not addressable) and Motherboard RGB LED's are not shown in Armoury Crate Aura section
This follows updating Armoury crate and then uninstalling Aura Sync Standalone app as its fuinction is now in Armoury Crate - tried uninstall and re-install of both products to no avail

9. Any screenshots of the issue - See Image84981


10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check-

Item Version
---- ------- ImageImage
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.12.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08

BGLUK wrote:
1. PC / Laptop - PC Issue
2. Aura Sync products - Rog Maximus Hero XI MB and ASUS RGB Strip
3. 3rd-party peripheral, audio, or lighting software - Corsair ICue (ASUS Plugin disabled)
4. Wired / wireless connection Wired
5. Reinstalled Windows? - Have not Reinstalled Windows
6. Windows version & build - Windows 10 - Professional Version 1909 (OS Build 18363.836)
7. Previous version of firmware or software that worked as expected - Aura Sync Stand alone app (unsure of version)
8. Clarify your issue as clearly as possible - ASUS RGB Strip (not addressable) and Motherboard RGB LED's are not shown in Armoury Crate Aura section
This follows updating Armoury crate and then uninstalling Aura Sync Standalone app as its fuinction is now in Armoury Crate - tried uninstall and re-install of both products to no avail

9. Any screenshots of the issue - See Image84981


10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check-

Item Version
---- ------- ImageImage
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.12.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08


I replaced two standard 3 pin fans with 4 pin fans today and the motehrboard is now seen in Armoury Crate > Aura ?

As stated here https://rog.asus.com/forum/showthread.php?118300-Error-after-latest-Motherboard-Hal&p=805132&posted=...

I got issues after latest update...

Faulting application name: ArmouryIgoService.exe, version: 1.0.0.1, time stamp: 0x5eb25e1b
Faulting module name: A010001.dll, version: 0.0.0.0, time stamp: 0x5eaaa656
Exception code: 0xc0000005
Fault offset: 0x0000000000034d79
Faulting process id: 0xdc8
Faulting application start time: 0x01d62fa144e13a5c
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoService.exe
Faulting module path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\A010001.dll
Report Id: 01045ec2-a9a5-4e7e-9fab-fe0113d1b932
Faulting package full name:
Faulting package-relative application ID: