Armoury Crate V2.7.8.0 [Report here if any issues]

[MasterC]

Hey guys,

Armoury Crate V2.7.8.0 was just released this week.
You can check the version under Settings=>About. The software should update automatically, you can do it manually from there if it has not already.

Here are the release notes, highlighting the key updates since V2.6.14.0

New: Backup/restore to personal profiles in cloud - for all device configurations and custom settings (log in first, find it under your profile)

Added support for ROG Throne & Throne Qi
Added ROG WeChat community entry code for ASUS China account
UI enhancements (Navigation menu, loading process, Game Library, AURA Sync, Game Visual)
Improved performance
Bug Fixes: Update Center

Before reporting issues, please make sure you have the latest software and firmware, then provide as much info as possible to help us understand your setup.
Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clarify your issue as clearly as possible.
9. Any screenshots of the issue
10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check

[TheEternaL]

Question.
For all, the Rainbow mode does not work somehow smoothly?

[MasterC]

Please don't forget to provide the info requested guys. Check the OP (original post).
I get that some of you are frustrated, and I have no problems giving everyone a little room to vent every now and then.
But please, stay on topic and allow others to find the answers they seek faster without scrolling through rants.
If I see them, I will delete them.
I want to help and that's why I'm here. Let's get on with it and have your system running like it should.
Appreciate the patience and support.

[TheEternaL]

Lag sync.

1.
2. (Sync / No Sync)

[xufos69]

1. PC / Laptop : PC
2. Aura Sync products : ROG MAXIMUS XI FORMULA, PSU THERMALTAKE TOUGHPOWER PF1 RGB, LIAN LI STRIMER RGB MOTHERBOARD & GPU CABLE
3. 3rd-party peripheral, audio, or lighting software : NZXT CAM, CORSAIR ICUE, RGB FUSION
4. Wired / wireless connection : WIRED CONNECTION
5. Reinstalled Windows? : NO
6. Windows version & build : VERSION 1909 build : 18363.836
7. Previous version of firmware or software that worked as expected :
8. Clarify your issue as clearly as possible. : When the display (monitor) goes off RGB freeze in one state (all modes are the same) and when display (monitor) turn on again the rgb light turn on again. Previous Armoury Crate did not have this problem 😞
9. Any screenshots of the issue
10. Copy and paste your system info from Settings=>About=>App diagnostics=>

Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.5.0
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.2.8
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.00
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.02
Patriot Viper RGB 1.00.06

[GeorgeKps]

I like the "if" in the OP as if there's a chance we DON'T have a problem...

Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.11.0
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08

Fresh Windows 10 ver.2004 Install . Crosshair VI Hero, Strix RX580 TOP OC, Asus Claymore (full, with numpad)
Nothing works. I thought i'd reinstall windows 10 since Armoury didn't work so i thought it was Windows 10 that was faulty but this is the result.
I'm never buying Asus again. For a flagship mboard, not only were there BIOS problems, your selling point RGB hardware does NOT work as intended.
Congrats Asus on losing another customer !

[Geroven]

1. PC / Laptop: Laptop - G531GU
2. Aura Sync products: G531GU, ROG STRIX Evolve mouse, ROG Strix Fusion 300 headset



6. Windows version & build: Windows 10, 1909, build: 18353.836

8. Clarify your issue as clearly as possible: The software is half in Chinese, half in English. The ROG STRIX Evolve page is empty(2. screenshot), the ROG STRIX Fusion 300 page has an error message (3. screenshot)
I've tried the following steps:
1. restart the computer
2. reinstall Aura Service and Armoury Crate
9. Any screenshots of the issue



10. Copy and paste your system info from:
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate service 2.7.10
ASUS Aac_NBDT HAL 2.4.0.0
ASUS Keyboard HAL 1.01.12
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.8.0
AacDispaly 1.1.25

[TheEternaL]

1. PC / Laptop: PC.
2. Aura Sync products: (ROG Rampage V Edition 10, ROG Strix GTX 1080 Ti, ROG Terminal, ROG Strix Flare, ROG Gladius II Origin, ROG Delta).
3. 3rd-party peripheral, audio, or lighting software: None.
4. Wired / wireless connection: Wired Ethernet.
5. Reinstalled Windows?: nope.
6. 6. Windows version & build: Version 2004 OS Build 19041.264.
7. Previous version of firmware or software that worked as expected: Always worked as it should not.
8. Clarify your issue as clearly as possible: The problem is that no matter what effect I set it goes like a lag, it doesn’t flow smoothly as it should. visible on the video. This works on all effects like that. But I noticed that after 10-12 hours of continuous operation, it starts to work smoothly as it should be until the reboot and then again with a delay. A very rare occurrence.
9. Any screenshots of the issue: And so on all devices during synchronization.

1. https://youtu.be/Owc6LaC-fIM
2. https://youtu.be/Nbq10pMxR6M (Sync / No Sync)

10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check.

Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.8.0
AacVGA 0.0.2.6
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2

[TheEternaL]

MasterC@ASUS wrote:
Hey guys,

Why don't I have smooth animation on all effects during synchronization?
This only happens when I synchronize something with the motherboard. Without synchronization, the effects are smooth.

Info: https://rog.asus.com/forum/showthread.php?118323-Armoury-Crate-V2-7-8-0-Report-here-if-any-issues/pa...

[InFAMAS-ONE]

Hi,

I don't have a device tab in Armoury crate, so I cannot configure my device at all. I currently only have a Rog Spatha to use with this software, but have been considering additional peripherals. However, I am getting a bit fed up with ASUS software problems. You guys make brilliant products, but they only work for like 5 minutes before the software reduces them to something with the funtionality of a product we could buy for £20! I have also updated my mouse and dock firmware, which has now caused a problem with that, but i'll post about that on the appropriate thread.

I have not had a device tab with either the current version of crate, nor the previous version, which was the first one I had tried. If I want to play around with my mouse config, I have to install Armoury ||, which makes crate rather pointless. It also freaks out about Aura sync being enabled for my mouse in crate, and refuses to open unless I go into crate and turn sync off for my mouse, which appears simply as 'Mouse', and not 'ROG Spatha' as I would have thought it would. I would also like to add that this issue has been present with both firmware versions for my mouse as well, and it does not matter whether I use the mouse in wired, or wireless mode.

The only thing I can do with my mouse in crate is use Aura sync, which believe it or not, ACTUALLY WORKS! - Shocker!!

This is a fresh install of windows 10 x64, and my system specs are in my profile.

I do apologise for my previous rant, but the point stands. Pretty much all my main components are ROG, I bought them for their features, but these features NEED TO WORK! I hope you guys manage to get on top of your software problems soon, but if there is anything I can do to fix this, please let me know.

Thanks in advance for your help, and all the best.

[Deepbluee]

Hello,

Windows 10 Insider Preview 19645.1 (mn_release)

Armoury Crate v2.7.8.0

Asus Rog Cetra ANC equalizer settings doesnt work. (I mean i make changes and settings but dont take any effect)

I know it's probably Windows Preview version problem but just let you know in advance.

Thanks.