i have this problem in wireless mode. The Battery % disappear and, most important, when this happens, profiles don't change when opening/using an app associated to a scenario profile.
Aura Sync profile swtiches but not the profile of the keyboard
Oh yes i have armoury crate because i have a ROG Falchion.
I have tried returning it to amazon but also the second keyboard had tha same issue. i have waited for some software/firmware upgrades but after 2 upgrades, the problem remains.