Greetings, I am hoping you can help me with a problem or direct me to the right place as I am new to the forum. On December 3 I contacted ASUS support for help with an issue where the Armoury Crate installer is not working. On the 5th I received an email saying they were working on it and on the 8th I had an email from Anthony at ServiceCentre_AU with the service number U2012001893, He just gave me two links about downloading Armoury Crate which I had already found myself as anyone would have. I replied telling him that and he then passed the buck saying “As the issue still persists, please report it on the ROG Forum - ASUS Software by providing the information required below:” I gathered all the information as requested and registered for the forums on the 9th. There was a reply and welcome to the forums on the 11th but they were not activated until the 17th. The same day I posted in the ASUS Software forum as requested with the title Problem installing Armoury Crate. It is now the 19th and when I last looked it had 79 views but no answers. So after over two weeks I am no further ahead. Fortunately it is a cosmetic issue and my computer is still running but it could easily have been a serious issue. I would appreciate any help or guidance you can give.
I was disappointed no one replied to my post but eventually I fixed the issue and wanted to add it here in case anyone has the same problem. After being referred to this forum by ASUS support and getting no help I went back to ASUS and eventually was given a list of items to uninstall. Most were not installed as I had already told ASUS but one item was, ASUS AI Suite. I uninstalled this using Revo Uninstaller Pro and then installed Armoury Crate also using Revo Uninstaller. This time everything went through okay and Armoury Crate is up and running. I hope this may help someone in the future.