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Armoury Crate - CustomMask is not defined

Cliplicht
Level 8

‎05-21-2024 11:34 AM

Since the latest update of Armoury Crate, I can no longer access the mouse settings of my ROG Harpe Ace. The same applies to Armoury Gear where the same error message also appears. I have already reinstalled Armoury Crate and then it worked for 1-2 minutes until I updated all components and then it didn't work again. I fear that there is currently a bug in the Harpce Ace firmware/module version for Armoury Crate.

Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.0
Aura Service (Lighting Service) 3.07.43
Armoury Crate lite service 5.8.9
Aura Wallpaper Service Nicht installiert
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS AIOFan HAL 1.3.3.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.6
ASUS Ambient HAL 3.2.0.0
ASUS Keyboard HAL 1.2.65.0
ASUS Mouse HAL 1.2.0.97
AacVGA 0.0.6.9
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.49.4
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.14
AiSuiteSDK 1.02.04
KeyboardSDK 3.00.53
MainSDK 2.01.18
MbLedSDK 3.00.25
MouseSDK 3.01.38
UnifyDongleSDK 1.00.08
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.11
Armoury Crate Plugin - Keyboard 1.2.33
Armoury Crate Plugin - Motherboard 1.2.16
Armoury Crate Plugin - Mouse 2.3.1
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
Armoury Crate Plugin - UnifyDongle 0.0.8
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.02.03
ROG AZOTH 4.03.14
ROG AZOTH (2.4GHz) 4.03.14
ROG AZOTH (BLE) 4.03.14
ROG FAN XPERT 4 4.02.03
ROG HARPE ACE AIM LAB EDITION 4.05.09
ROG HARPE ACE AIM LAB EDITION (2.4GHz) 4.05.09
ROG HARPE ACE AIM LAB EDITION (Bluetooth) 4.05.09
ROG OMNI RECEIVER 4.00.29
VGA 3.01.05

 

Screenshot 2024-05-21 203050.png

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7 REPLIES 7

Cliplicht
Level 8

‎05-21-2024 11:36 AM

Hardware-Specs:
Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
ASUS
Prozessor AMD Ryzen 9 7950X 16-Core Processor, 4501 MHz, 16 Cores, 32 logical processors
ROG CROSSHAIR X670E HERO
BaseBoard-Version Rev 1.xx
RAM: 64GB

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Bmichalik87
Level 8
In response to Cliplicht

‎05-21-2024 06:42 PM

Same exact issue here… tried uninstalling, reinstalling, unpairing, repairing, removing from device manager. Tried armoury crate gear software, same result. This is an issue with the Asus software and they need to acknowledge it and fix it. 

Bmichalik87
Level 8

‎05-21-2024 06:41 PM

Same exact issue here… tried uninstalling, reinstalling, unpairing, repairing, removing from device manager. Tried armoury crate gear software, same result. This is an issue with the Asus software and they need to acknowledge it and fix it. 

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MasterC
Community Admin
Community Admin

‎05-21-2024 07:05 PM

Please report any Armoury Crate issues here, thanks.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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Cliplicht
Level 8
In response to MasterC

‎05-25-2024 08:32 AM

done, i used the google form to report this issue

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Cliplicht
Level 8

‎05-25-2024 08:33 AM

the armmoury crate version has changed.

Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.0
Aura Service (Lighting Service) 3.07.43
Armoury Crate lite service 5.8.9
Aura Wallpaper Service Nicht installiert
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS AIOFan HAL 1.3.3.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.6
ASUS Ambient HAL 3.2.0.0
ASUS Keyboard HAL 1.2.65.0
ASUS Mouse HAL 1.2.0.97
AacVGA 0.0.6.9
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.49.4
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.14
AiSuiteSDK 1.02.04
KeyboardSDK 3.00.53
MainSDK 2.01.18
MbLedSDK 3.00.25
MouseSDK 3.01.38
UnifyDongleSDK 1.00.08
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.11
Armoury Crate Plugin - Keyboard 1.2.33
Armoury Crate Plugin - Motherboard 1.2.16
Armoury Crate Plugin - Mouse 2.3.1
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
Armoury Crate Plugin - UnifyDongle 0.0.8
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.02.03
ROG AZOTH 4.03.14
ROG AZOTH (2.4GHz) 4.03.14
ROG AZOTH (BLE) 4.03.14
ROG FAN XPERT 4 4.02.03
ROG HARPE ACE AIM LAB EDITION 4.05.09
ROG HARPE ACE AIM LAB EDITION (2.4GHz) 4.05.09
ROG HARPE ACE AIM LAB EDITION (Bluetooth) 4.05.09
ROG OMNI RECEIVER 4.00.29
VGA 3.01.05

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Haze342080
Level 7

‎05-26-2024 05:29 AM

I've been having the same problem since the last update. Any solution yet??

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