Armoury Crate BIG BUG since forever - Strix B550i

[LocoDiceGR]

Hey there, I have the STRIX B550i with updated bios.

Windows 10 Fully updated, after format (tried many times over 2 years, I havent been able to make this program work,

It always Crash on startup, without any warning at all, it just closes.

Visual C++ All updated, drivers updated.

What is happening?

And the most weird thing...AURA CREATOR is opening just fine, but hey, Armoury Crate is not.

[Nate152]

Hi LocoDiceGR

Try uninstalling Armoury Crate with the uninstall tool from the ASUS Support Center.

Select your operating system then click Show all, it's the third download.

https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

Then reinstall Armoury Crate, if it fails with "Check your internet connection", run the installer a second time.

[LocoDiceGR]

Nate152 wrote:
Hi LocoDiceGR

Try uninstalling Armoury Crate with the uninstall tool from the ASUS Support Center.

Select your operating system then click Show all, it's the third download.

https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

Then reinstall Armoury Crate, if it fails with "Check your internet connection", run the installer a second time.

Just did what you said, i have dont it before though, but yeah...the same.

Armoury crate crashes while opening, but aura creator opens just fine!

[Nate152]

Can you be a little more specific about Armoury Crate crashing.

Does Armoury Crate give any error messages as to why it's crashing?

[LocoDiceGR]

Nate152 wrote:
Can you be a little more specific about Armoury Crate crashing.

Does Armoury Crate give any error messages as to why it's crashing?

No, it just opens the window and after 1-2 seconds just closes, no errors, nothing!

This is happening 1+ years now after clean windows installs and everything.

[Nate152]

Normally, a fresh windows reinstall will fix any problem with Armoury Crate.

1) Just to confirm, are you using the Armoury Crate installer from the ASUS Support Center?

2) Do you have any other RGB software installed?

3) Have you tried with your pc at default settings?

4) Are you trying to control something other than an ROG device?

[vmanuelgm]

Nate152 wrote:
Normally, a fresh windows reinstall will fix any problem with Armoury Crate.

1) Just to confirm, are you using the Armoury Crate installer from the ASUS Support Center?

2) Do you have any other RGB software installed?

3) Have you tried with your pc at default settings?

4) Are you trying to control something other than an ROG device?

I confirm what the mate is saying, Asus x570 Dark Hero here, since the latest bios updates Armoury not opening in my Windows 11, mainboard is not detected...

[Nate152]

Hi vmanuelgm and thank you.

I see LocoDiceGR is on Windows 10 which installs the chipset driver.

vmanuelgm - Have you installed the chipset driver for your motherboard as Windows 11 doesn't install it.

Seeing how you're both having the same issue, I'll suggest to report the problem in the link below.

https://rog.asus.com/forum/showthread.php?128618-Armoury-Crate-v5-1-5-0-Aura-Creator-v3-3-4-Report-h...

Any missing drivers in Device Manager? If all looks good, you could try rolling back to an earlier bios version for now.

[vmanuelgm]

Nate152 wrote:
Hi vmanuelgm and thank you.

I see LocoDiceGR is on Windows 10 which installs the chipset driver.

vmanuelgm - Have you installed the chipset driver for your motherboard as Windows 11 doesn't install it.

Seeing how you're both having the same issue, I'll suggest to report the problem in the link below.

https://rog.asus.com/forum/showthread.php?128618-Armoury-Crate-v5-1-5-0-Aura-Creator-v3-3-4-Report-h...

Any missing drivers in Device Manager? If all looks good, you could try rolling back to an earlier bios version for now.

Thanks for your reply, mate.

Going back to previous version not valid in my case, system is working much better... All devices are good, chipset drivers for AMD also were installed (latest version)...

So waiting for a new version of Crate that works with my motherboard (or a new bios update which fixes the problem).