cancel
Showing results for 
Search instead for 
Did you mean: 

armoury crate audio tab fortemedia error message

a29
Level 7

Hello,

My audio tab is showing an error message "A required driver is missing. Please update Fortemedia Software Component from Windows Update or download the Fortemedia Component driver package directly from the ASUS support site."

I have already tried downloading the FortemediaComponentDriver_V12.1.6003.5906.0_14398_1 from the asus support website and running the install.bat as administrator but it still shows this message. I checked windows update and myasus but there were no updates for fortemedia. I checked in my device manager and I can see fortemedia in the software components. 

During V3.6.5.0 (I am on V3.6.8.0 now) I had a problem where the audio tab was freezing so I uninstalled "Ai Noise Cancelation Audio Software" and "Ai Noise Cancelation Audio Software SDK" in control panel to try and fix it but it didn't work. I am using zephyrus g15 GA503RS windows 11. After uninstalling the 2 software above I reinstalled it from armoury crate but I do not see the SDK one anymore. Maybe this is the problem? How can I reinstall the SDK one?

a29_0-1686837160076.png

a29_1-1686837348099.png

thanks.

 

2,672 Views
1 REPLY 1

artillery12
Level 8

Im having the same issue.