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Armoury Crate 5.9.9.0 - devices not deteced correctly, Settings are not saved and many more bugs

lSonicXl
Level 9

The latest Armoury Crate is a mess, and nothing is working correctly anymore.

It does not save the settings I make to the OLED display on the Crosshair X670E Extreme. Additionally, the LED behavior after PC shutdown always reverts to “on.” This prevents the system from powering off the LEDs, even if it is turned off in the BIOS.

Armoury Crate not saving changes (youtube.com) 
This got fixed by a new update (see support repsonse 15.10.2024)

It takes around 10 minutes for AC to even detect my mainboard

Video (started the video around 2 minutes after opening AC)   this seems to be fixed meanwhile

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If I manage to configure something for my mini OLED on the motherboard (like CPU temperature, CPU package, etc.) and then launch BF2042, all the values switch to “N/A” and the display becomes unusable until I reboot the PC.

Additional finding:

When the displayed settings in the mini OLED switch to N/A after the launch of BF2042 I can close the game and reboo the PC. This will result in a 0d error all the time.
However, as soon as I uninstall Armoury Crate, the 0d error disappears.
This is 100% reproducable.

I have tested it with the following BIOS verisons: 1709, 1904, 2007 and 2403

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Update 04.10.24
I am in contact with the support and provided logs and additional videos

additional videos:

Settings not saved and mini OLED displays N/A after launching BF2042 for example
 
0d error after closing BF2042 and rebooting the PC to "fix" the mini OLED
 

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Update 11.10.24: Quick update from the support 

Dear Mr. XXXX,

Unfortunately, the answers from the head office will be delayed as the office in Taiwan is closed until October 13 due to the national holiday. We ask for your understanding and apologize for the inconvenience.

I dont mind as long as they fix it in the near future

After consulting with colleagues at our head office, I have received the following feedback:

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Update 15.10.2024: Support response

"About the first problem that settings cannot be saved, there is a new version v1.2.22 of MB framework plugin released yesterday, please help let the customer go to Armoury Crate / Update Center, check and do update, the problem should can be solved.

About the problem of 0d, please also let the customer check whether it still exist with first problem solves. If yes, then please help provide new video and logs."

My response:

yes the first problem is fixed.
Settings are now saved but it seems like Armoury Crate loses the sources of what can be displayed in the mini OLED of the Mainboard after launching BF2042 for example

x670e losing sources after launching bf2042 (youtube.com)

0d error still exists.
0d reboot error when Armoury Crate is installed (youtube.com)

Steps I did:

Have a System without Armoury Crate
Install Armoury Crate
Open Armoury Crate and Update every component
Change few settings for the mainboard
Do a reboot of the PC

Attached you can find a log of Armoury Crate for  the 0d issue

And also 1 log of Armoury Crate losing the sources fort he mini OLED

behavior after PC shutdown always reverts to “on.” This prevents the system from powering off the LEDs, even if it is turned off in the BIOS.

Armoury Crate not saving changes (youtube.com) 
This got fixed by a new update (see support repsonse 15.10.2024)

It takes around 10 minutes for AC to even detect my mainboard

Video (started the video around 2 minutes after opening AC)   this seems to be fixed meanwhile

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If I manage to configure something for my mini OLED on the motherboard (like CPU temperature, CPU package, etc.) and then launch BF2042, all the values switch to “N/A” and the display becomes unusable until I reboot the PC.

Additional finding:

When the displayed settings in the mini OLED switch to N/A after the launch of BF2042 I can close the game and reboo the PC. This will result in a 0d error all the time.
However, as soon as I uninstall Armoury Crate, the 0d error disappears.
This is 100% reproducable.

I have tested it with the following BIOS verisons: 1709, 1904, 2007 and 2403

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Update 04.10.24
I am in contact with the support and provided logs and additional videos

additional videos:

Settings not saved and mini OLED displays N/A after launching BF2042 for example
 
0d error after closing BF2042 and rebooting the PC to "fix" the mini OLED
 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Update 11.10.24: Quick update from the support 

Dear Mr. XXXX,

Unfortunately, the answers from the head office will be delayed as the office in Taiwan is closed until October 13 due to the national holiday. We ask for your understanding and apologize for the inconvenience.

I dont mind as long as they fix it in the near future

After consulting with colleagues at our head office, I have received the following feedback:

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Update 23.10.2024: 

l received a new response from the ASUS support which included 2 videos where they tried to reproduce the issue.
Unfortunately they were not able to do that.

They asked me if I have Lian Lis L-Connect installed and other software.
I did them a favor and installed a complete fresh Win 11 24H2, installed drivers and only Armoury Crate.
it looks like that 0d is gone and it also seems like that @Shamino conclusion that multiple monitoring software are causing this issue is the root cause

The mini OLED on the Extreme is still broken for me where AC is losing the source from where it should report the temperatures

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | PNY RTX 4090 XLR8 | 64GB G.Skill Tridentz RGB 6000 CL30 (F5-6000J3040G32GX2-TZ5N)
AMD Ryzen 5700X | Asus Prime B350 Plus | Sapphire RX570 | 32GB Corsair Vengeance LPX DDR4-2666
1,675 Views
17 REPLIES 17

Brafitter
Level 8

After clean reinstall, no device detected, nothing. good to know it's not my rig or system but AGAIN ... a sus update.

I uninstalled and installed Armoury Crate multiple times and I even did a clean Windows 11 install because I thought I messed something up but nope...it is definitly Armoury Crate

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | PNY RTX 4090 XLR8 | 64GB G.Skill Tridentz RGB 6000 CL30 (F5-6000J3040G32GX2-TZ5N)
AMD Ryzen 5700X | Asus Prime B350 Plus | Sapphire RX570 | 32GB Corsair Vengeance LPX DDR4-2666

lysilabs
Level 7

Same to me on this version 5.9.9.0
- Motherboard Asus Z790 not detected
- RAM TForce not detected
Uninstall , reinstall ... nothing work.. boring

na_maew
Level 9

Armoury Crate 5.9.9.0 has many many bug.
- AuraSync Rainbow Mode not smooth many time and show windows must enable performance mode.
- Conflict with iCUE. not show ram on iCUE, Sometime show warning icon about not recieve data from RAM.
- Conflict with AI Suite 3. Slow down to load on start up. When open AI Suite 3 windows has freeze and not respond  sometime.

Uninstall and Re-install many many time and still have problem. I try to uninstall and install full installation package and "Do Not Update" the Armoury Crate to latest version, It's work fine
icue.pngAC.png

Intel Core i9-7900X
Prime X299 Deluxe (BIOS 4001)
RAM Corsair Vengeance RGB Pro 64GB
GeForce RTX4070
ROG Ryujin III 360 White
Windows 11 23H2 22631.4249

it also updates itself

after update windows to 24H2 I found the Armoury Crate is automatic self update too.
When update core app to 5.9.9 it can work normal but can't setting on device because armoury crate want to update others. If I update mainboard and aura on Device & Component and reboot. This problem are still show.
462239462_8933934323317607_5965879285120189597_n.jpg

Now I re-install the Armoury Crate Full Installation Package again and open Microsoft Store and setting turn off app update. I waiting for app auomatic update or not.Screenshot 2024-10-05 211954.png*****************************************************************************************

Update...
1 Day later after install Armoury Crate Full Installation Package and turn off update from Microsoft Store. The Armoury Crate didn't update to 5.9.9.0 but Device & Component show the update list. If not update I can't setting the motherboard or oher device until update, If I update ASUS framework service on my motherboard they are many bug on my list on upper comment. I don't know why ASUS did you didn't test before release the update? Why armoury crate stable version must be updae to unstable version? how to turn off update or disable check for update.
ac.png

Good troubleshooting and thanks for sharing.

I think we need to wait on Asus for this 😞

The problem it could take a while....

lSonicXl
Level 9

bump +
updated the intial post

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | PNY RTX 4090 XLR8 | 64GB G.Skill Tridentz RGB 6000 CL30 (F5-6000J3040G32GX2-TZ5N)
AMD Ryzen 5700X | Asus Prime B350 Plus | Sapphire RX570 | 32GB Corsair Vengeance LPX DDR4-2666

northchill
Level 8

any update on this? can i still install AC or not? i have x870e and AC is causing 0d error when rebooting. any chance that i can still have AC on my system?