so this is damn asus fault then. software and everything was working fine till i updated it. now what your telling me jimbo is that i have to reinstall windows. steps i have taken was uninstalled it via their uninstall tool, deleted all asus folders in program files x86 and program files and app data. restarted windows and reinstall the software. this was sugg by an asus tech i spoke with as well and still no luck. so the only option per your advice is to reinstall windows. asus was my brand to go for many many years and this is just horrible software engineering.