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Armoury Crate 5.0.10.0 can't see my devices

roskilde81
Level 7
After last update Amoury Crate can't see my devices, reset, reinstall and a tons of restart, had no problems before update.

1. The device page isn't loading within 0.3 seconds = Nope
2. PC, custom build = Nope
3. Aura Sync products - Ruyjin, Asus Strix Z390-E, Asus Strix 2080ti, Asus Tuf GT501
4. 3rd-party peripheral, audio, or lighting software = None
5. Wired / wireless connection - Nope
6. Reinstalled Windows? Nope
7. Windows version & build = WIN11 21H2 - 22000.348
8. Previous version of firmware or software that worked as expected - Them all?
9. Any screenshots of the issue - Is here
10. Use our log collection function: Where do i upload that file?

Item Version
---- -------
Armoury Crate UWP App 5.0.10.0
ROG Live Service 1.3.8.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
AacVGA 0.0.4.6
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AIOFan HAL 1.1.40.0
KingstonDram 1.1.12
ASUS AURA Motherboard HAL 1.2.7.0
ENE RGB HAL 1.1.37.0
AURA DRAM Component 1.1.16
Patriot Viper DRAM RGB 1.0.9.2
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.0.6.4
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.9.1
Universal Holtek RGB DRAM 1.0.0.2

91030
59 REPLIES 59

roskilde81 wrote:
Im missing my ruyjin motherboard and aura, it has been reinstall prober way
Â*

I see. I hope you can figure it out then or someone else comes along with suggestions you like better.

Cheeseburger
Level 8
roskilde81 wrote:
After last update Amoury Crate can't see my devices, reset, reinstall and a tons of restart, had no problems before update.

1. The device page isn't loading within 0.3 seconds = Nope
2. PC, custom build = Nope
3. Aura Sync products - Ruyjin, Asus Strix Z390-E, Asus Strix 2080ti, Asus Tuf GT501
4. 3rd-party peripheral, audio, or lighting software = None
5. Wired / wireless connection - Nope
6. Reinstalled Windows? Nope
7. Windows version & build = WIN11 21H2 - 22000.348
8. Previous version of firmware or software that worked as expected - Them all?
9. Any screenshots of the issue - Is here
10. Use our log collection function: Where do i upload that file?

Item Version
---- -------
Armoury Crate UWP App 5.0.10.0
ROG Live Service 1.3.8.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
AacVGA 0.0.4.6
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AIOFan HAL 1.1.40.0
KingstonDram 1.1.12
ASUS AURA Motherboard HAL 1.2.7.0
ENE RGB HAL 1.1.37.0
AURA DRAM Component 1.1.16
Patriot Viper DRAM RGB 1.0.9.2
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.0.6.4
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.9.1
Universal Holtek RGB DRAM 1.0.0.2

91030


I got the same message when I updated, I had to do the update 3 times, the last one I updated item by item on the update menu after that, it started to work, the only issue I still have is that the meters are not working, besides that, everything is OK

Jesseinsf
Level 10
roskilde81 wrote:
After last update Amoury Crate can't see my devices, reset, reinstall and a tons of restart, had no problems before update.

1. The device page isn't loading within 0.3 seconds = Nope
2. PC, custom build = Nope
3. Aura Sync products - Ruyjin, Asus Strix Z390-E, Asus Strix 2080ti, Asus Tuf GT501
4. 3rd-party peripheral, audio, or lighting software = None
5. Wired / wireless connection - Nope
6. Reinstalled Windows? Nope
7. Windows version & build = WIN11 21H2 - 22000.348
8. Previous version of firmware or software that worked as expected - Them all?
9. Any screenshots of the issue - Is here
10. Use our log collection function: Where do i upload that file?

Item Version
---- -------
Armoury Crate UWP App 5.0.10.0
ROG Live Service 1.3.8.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
AacVGA 0.0.4.6
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AIOFan HAL 1.1.40.0
KingstonDram 1.1.12
ASUS AURA Motherboard HAL 1.2.7.0
ENE RGB HAL 1.1.37.0
AURA DRAM Component 1.1.16
Patriot Viper DRAM RGB 1.0.9.2
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.0.6.4
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.9.1
Universal Holtek RGB DRAM 1.0.0.2

91030

Check for updates again and then reboot after it installs (if there are updates). This is what I did and it helped me.

After third reinstall with the uninstaller tool it worked, did have problems in the installation downloading the files so needed to restart the installation. Dev need to look at the installer when updating from 4 to 5 because I'm not the only one with this problem

Same problem here. Eveything fine until the 5.0.10.0 Update.
Now everytime i start up Armoury Crate it says:

"Please decide... give Armoury Crate permissions... on the next page..."
-> I click OK
-> "Service-Error Some Arcmoury-Crate-Functions are deactivated... some ASUS-Services are not running properly... Visit FAQ"

I click Continue, and all devices are gone. Please ASUS, fix this!! I tried reinstalling 3 times now, i'm tired!


"Please decide... give Armoury Crate permissions... on the next page..."
-> I click OK
-> "Service-Error Some Arcmoury-Crate-Functions are deactivated... some ASUS-Services are not running properly... Visit FAQ"

I click Continue, and all devices are gone. Please ASUS, fix this!! I tried reinstalling 3 times now, i'm tired!


I have the EXACT same problem. I tried reinstalling it, uninstalling everything that has to do with ASUS, updating everything including drivers - NOTHING WORKS.

Get your sh** together Asus 😠

z0rn87
Level 7
same for me. Before update everything works. After the update it's not working anymore. I did try to deinstalled everything in safe mode and made a fresh install without luck. Please asus fix this.

LeChat
Level 8
Having the exact same issue, the installer stop working when it tries to discover my aura devices. Now i cannot control any devices.

Cheers!

I have the same problem on my x570-e. Reinstall did not help