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Armoury Crate 4.0.8.0 BUG Tracer

kbalazsa
Level 7
How about start a thread for known cases on Armoury Crate 4.0.8.0?

My list (so far):

On a fresh Win 10 20H2 install, having all the latest available ASUS software component installed I have these problems currently:

- AURA lighting effect add-on update. It keeps asking for updating to 0.0.14 while I'm on 0.0.15 already (in the Settings - Update Center). But when I'm on 0.0.14 I have a popup info to update to 0.0.15. It could been a never ending story, but I keep the 0.0.15 and never allow it to 0.0.14 again (as an "update").

- Cannot detect BIOS update. Simply says no new BIOS while there was 2 with higher versions, 1 in BETA (Z590 Gaminig Wifi board).

- After reinstalling Armoury Crate - AURA Sync works fine (except Music and Adaptive Color) but after updating to 0.0.15 AURA Sync become very slow (hour-glassing) upon effect change as long as I have the x86 AURA lighting effect add-on. As soon as I remove the x86 add-on and leave only the x64 it works fast again.

- Adaptive Color doesn't work. It simply picks a color once during definition and maintain the same color forever and so it's simply not 'adaptive'.

- Music effect doesn't work. Never. None of the effects. With none of the sound devices and different settings. I tried to switch to 2.0, 5.1, tried to shut down all enhancement and other ASUS tools which might affect sound or sound quality (2-way AI Noise Cancellation, Sonic Studio, Sonic Radar, etc.) I just simply never seen it working on my MOBO (Rog STRIX Z590 Gaming Wifi). In some of the configuration I can see a new virtual device (No name detected) appearing in the volume
mixer options, and can see some gain there, but no RGB effect in the meantime... Sometimes even this unknown device is gone, doesn't appear.
I have to mention that during switching to Music effect, there is no obvious error is reported in C:\ProgramData\ASUS\ARMOURY CRATE Diagnosis\LightingService\LightingService.log

Strange though that there is messsage for "stop audio receiver" but never a line for start...

2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioReceiver][AudioReceiver::SetToDefaultECState_Stop] start wait thread stop audio receiver.
2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioReceiver][AudioReceiver::SetToDefaultECState_Stop] finish wait thread stop audio receiver.

2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioEffect][AudioEffect::SetToDefaultECState_Stop] finish wait thread stop music2.


How is it for you?

Summary of (so-far) known-bugs (from this thread):
- AURA lighting effect add-on update (0.0.14 <> 0.0.15) - solved with reinstall Win.
- Display color profile handling is altered by Armoury Crate
- NoiseCancellingEngine.exe prevents computer to enter sleep mode.
- RGB Effects Adaptive Color, Music doesn't work. - Solved for me with Win reinstall.
- BIOS update doesn't work, can't detect new version.

Check discord - there's a live chat regarding these topics there...
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24 REPLIES 24

MB: Rog Crosshair VII Dark Hero. (Bios v.: 3401)

When Click on Device item on left bottom toolbar:
Error appear:
--
asus_framework.exe error
Can't open AsIO3.sys!!
Failed with error code 2: The system cannot find the file specified.
--
88767

Uninstall (Armoury_Crate_Uninstall_Tool), reinstall, reboots and etc - not helped

2 ) Aura not worked (not detected) with HyperX RGB ??? needed using separate utility - HyperX NGENUITY

I am not sure if it is related but the GameFirst VI now is not working since the update of Armoury Crate. Any ideas?

In the TOOLS main tab, whatever subtab i choose, its content is empty.

88808

Also same issue as the others with noise cancelling engine. The Audio tab in the motherboard tab always ask me to install a driver ... which does not exist as the other tabs are empty.

88809

Any clue ?

No matter what troubleshooting I do;

use the uninstaller and restart;

use the uninstaller followed by using the System Controller drivers provided by ASUS vs the ones via Windows Update

Resetting the App, Repairing the App,

Even using a Windows 10 usb boot USB to update from version 20H2 to 21H1, and then doing the drivers, I just cannot get the app to show the CPU fan speed.

On top of everything it seems as though something causes the machine to generate more heat.

MENINBLK
Level 7
kbalazsa wrote:
How about start a thread for known cases on Armoury Crate 4.0.8.0?

My list (so far):

On a fresh Win 10 20H2 install, having all the latest available ASUS software component installed I have these problems currently:

- AURA lighting effect add-on update. It keeps asking for updating to 0.0.14 while I'm on 0.0.15 already (in the Settings - Update Center). But when I'm on 0.0.14 I have a popup info to update to 0.0.15. It could been a never ending story, but I keep the 0.0.15 and never allow it to 0.0.14 again (as an "update").

- Cannot detect BIOS update. Simply says no new BIOS while there was 2 with higher versions, 1 in BETA (Z590 Gaminig Wifi board).

- After reinstalling Armoury Crate - AURA Sync works fine (except Music and Adaptive Color) but after updating to 0.0.15 AURA Sync become very slow (hour-glassing) upon effect change as long as I have the x86 AURA lighting effect add-on. As soon as I remove the x86 add-on and leave only the x64 it works fast again.

- Adaptive Color doesn't work. It simply picks a color once during definition and maintain the same color forever and so it's simply not 'adaptive'.

- Music effect doesn't work. Never. None of the effects. With none of the sound devices and different settings. I tried to switch to 2.0, 5.1, tried to shut down all enhancement and other ASUS tools which might affect sound or sound quality (2-way AI Noise Cancellation, Sonic Studio, Sonic Radar, etc.) I just simply never seen it working on my MOBO (Rog STRIX Z590 Gaming Wifi). In some of the configuration I can see a new virtual device (No name detected) appearing in the volume
mixer options, and can see some gain there, but no RGB effect in the meantime... Sometimes even this unknown device is gone, doesn't appear.
I have to mention that during switching to Music effect, there is no obvious error is reported in C:\ProgramData\ASUS\ARMOURY CRATE Diagnosis\LightingService\LightingService.log

Strange though that there is messsage for "stop audio receiver" but never a line for start...

2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioReceiver][AudioReceiver::SetToDefaultECState_Stop] start wait thread stop audio receiver.
2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioReceiver][AudioReceiver::SetToDefaultECState_Stop] finish wait thread stop audio receiver.

2021-04-13 18:02:20,000 aurals_3.04.35 - [AudioEffect][AudioEffect::SetToDefaultECState_Stop] finish wait thread stop music2.


How is it for you?

Summary of (so-far) known-bugs (from this thread):
- AURA lighting effect add-on update (0.0.14 <> 0.0.15) - solved with reinstall Win.
- Display color profile handling is altered by Armoury Crate
- NoiseCancellingEngine.exe prevents computer to enter sleep mode.
- RGB Effects Adaptive Color, Music doesn't work. - Solved for me with Win reinstall.
- BIOS update doesn't work, can't detect new version.

Check discord - there's a live chat regarding these topics there...



ROG Crosshair VIII Formula board with AMD Ryzen 9 5950X
BIOS 3501
64GB G.Skill DDR4 3600 MHz RAM (F4-3600C16-32GVK x 2)
Windows 10 PRO x64 21H1

When I open the TOOLS TAB, I click on DOWNLOAD & INSTALL and I get a dialog box that says
"This APP can't run on your PC. To find a version that can run on your PC check with the software publisher."

BIOS Version not correctly detected either.

I have installed TWICE.
I have installed, uninstalled and reinstalled.
I have checked for updates.
Nothing works....


Pete...