This happened to me after I totally cleared it out. I had to just kind of wait, the thing takes forever to right itself. Leave it on, and eventually it shut down, I reopened and it finally presented itself. Can try shutting on and off other programs. But this thing is the worst software known to man. Leaves drivers you can't delete without unlockers in System32 like a root kit. Horrible stuff. But I do like the Asus mice sadly. But you can use OpenRGB to control the color, which automatically on Gladius III is awful and ridiculous. Then you can delete the software you don't need.