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Probles with Asus Strix RX 580

MyJimmy
Level 7

‎07-02-2021 02:24 AM - last edited on ‎03-05-2024 06:56 PM by Community Admin

Just bought the asus strix rx 580 this week and having a few problems.

I have the amd software and drivers installed, but the card only turns on once Windows has loaded meaning I can't access the BIOS unless I put the old card back in.

Also my system has it down as Microsoft Basic Display Driver.

Any ideas?

Thanks

Current specs are:

Operating System
Windows 10 Pro 64-bit

CPU
Intel Core i9 10900K @ 3.70GHz
Comet Lake 14nm Technology

RAM
32.0GB Corsair Vengence RGB Pro

Motherboard
ASUSTeK COMPUTER INC. ROG MAXIMUS XII EXTREME (LGA1200)

Graphics

8192MB ATI Radeon RX 580 Series ASUStek Computer Inc

Storage
931GB TOSHIBA MQ01ABD100M (SATA )
465GB Samsung SSD 970 EVO Plus 500GB
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2 REPLIES 2

xeromist
Moderator

‎07-02-2021 01:40 PM

Do you know for sure it was actually working before you bought it? I believe the last time I installed AMD drivers they detected the RX580 just fine without any additional tweaking.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
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MyJimmy
Level 7
In response to xeromist

‎07-29-2021 12:16 AM

Apologies for the late reply. I sent the GPU back in the end and the seller confirm it as faulty. I received a full refund 🙂
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