- last edited on by
ROGBot
Hello everyone,
I'd just like to warn other owners of this card of the experience I've had. I bought the V1 of the card in September of last year. A little over a month ago at the end of May, the card literally caught fire while I was gaming. The screen went black and the fans went crazy. Smoke poured out of the case and when I opened the side panel the card was on fire. I disconnected the power supply and luckily the fire went out. Also lucky I was home at the time, if I weren't I could have lost a lot more than a video card.
This card has a faulty cooler design as its huge heatsink is only connected to the PCB with 4 screws. Over time due to the weight of the cooler, it sags and loses contact with the PCB. The card was subsequently redesigned with a V2 model. You can read more about it here: http://www.behardware.com/news/12153/asus-hd-7950-directcu-ii-fault-report.html
As the card was only 9 months old and Asus has a 3 year warranty, I sent it for RMA. Two weeks after delivery I still hadn't heard a response, so I emailed support again. I was informed that:
Asus cannot tell me what the cause of the damage was. I never modified the card, and I'm fairly certain the heatsink is a component, and it failed drastically. Asus will not issue a replacement as it claims burns are not covered under warranty. Just a warning to other users with this card that:
a) your card over time will begin sag your PCI-E port to overheat, and will most likely catch fire, and
b) Asus will not issue a replacement for this even though the faults with the card are well documented. In fact the card was redesigned and there is now a V2.
I payed $350 for the card new in September, nearly a $50 premium over other 7950s. I believed Asus had superior build quality and warranty. I was mistaken. Only 9 months later I'm out $350 and now am being asked to pay another $260 for a replacement for a card which Asus is well aware is defective.
I've attached pictures of the card in question.
I'd just like to warn other owners of this card of the experience I've had. I bought the V1 of the card in September of last year. A little over a month ago at the end of May, the card literally caught fire while I was gaming. The screen went black and the fans went crazy. Smoke poured out of the case and when I opened the side panel the card was on fire. I disconnected the power supply and luckily the fire went out. Also lucky I was home at the time, if I weren't I could have lost a lot more than a video card.
This card has a faulty cooler design as its huge heatsink is only connected to the PCB with 4 screws. Over time due to the weight of the cooler, it sags and loses contact with the PCB. The card was subsequently redesigned with a V2 model. You can read more about it here: http://www.behardware.com/news/12153/asus-hd-7950-directcu-ii-fault-report.html
As the card was only 9 months old and Asus has a 3 year warranty, I sent it for RMA. Two weeks after delivery I still hadn't heard a response, so I emailed support again. I was informed that:
The only way we would cover burn damage is if there was component failure to any components on your card. Your unit does not have component failure it came in with burn damage and I cannot specify how the damage was cause but it is not covered under our warranty. If you would like to move forward with replacing your unit I can offer you a discount price of $260.00 (shipping waived). I have attached a link so you can see what kind of damage is and isn't covered under our warranty. Thanks
http://support.asus.com/repair.aspx?no=568&Slanguage=en
Asus cannot tell me what the cause of the damage was. I never modified the card, and I'm fairly certain the heatsink is a component, and it failed drastically. Asus will not issue a replacement as it claims burns are not covered under warranty. Just a warning to other users with this card that:
a) your card over time will begin sag your PCI-E port to overheat, and will most likely catch fire, and
b) Asus will not issue a replacement for this even though the faults with the card are well documented. In fact the card was redesigned and there is now a V2.
I payed $350 for the card new in September, nearly a $50 premium over other 7950s. I believed Asus had superior build quality and warranty. I was mistaken. Only 9 months later I'm out $350 and now am being asked to pay another $260 for a replacement for a card which Asus is well aware is defective.
I've attached pictures of the card in question.
This is the infamous DCU 7950 V1, without any cooling for vram/vrms, it was replaced by the V2. That has proper cooling.
Just give Dcu 7950 V1 a google, just saying.. 🙂
Just give Dcu 7950 V1 a google, just saying.. 🙂
Good afternoon , I recently bought a Asus 7950 the same model as yours, however burned the same way!
But support from Asus in Brazil is not very good like to know how do I get in touch with ASUS for better information on the Asus Brazil site is all very vague !
But support from Asus in Brazil is not very good like to know how do I get in touch with ASUS for better information on the Asus Brazil site is all very vague !
