Title:
ROG STRIX X870E-E GAMING WIFI – "Unknown USB Device (Device Descriptor Request Failed)" persists despite BIOS reflash and latest AMD drivers
Hello everyone,
I’m facing a strange USB issue with my ROG STRIX X870E-E GAMING WIFI.
The system ran perfectly stable for over 8 months, but suddenly Windows permanently shows this entry:
Unknown USB Device (Device Descriptor Request Failed)
USB\VID_0000&PID_0003
Driver: usb.inf – BADDEVICE.Dev.NT
System information:
CPU: AMD Ryzen 9 9950X3D
GPU: ASUS Prime Radeon RX 9070 XT OC Edition – 16 GB
Mainboard: ASUS ROG Strix X870E-E Gaming WiFi
RAM: G.SKILL Trident Z5 NEO RGB – 64 GB DDR5 (AMD EXPO)
SSD: Samsung 990 PRO – 4 TB + 16 TB
PSU: be quiet! Dark Power 13 – 1000W, 80 Plus Titanium
Case: be quiet! Silent Base 802 – Black
Cooling: ARCTIC Liquid Freezer III Pro – 360 mm AIO
Monitor 1: ASUS ROG Swift OLED PG32UCDMZ – 32", 4K, 240 Hz
Monitor 2: LG 27" UHD 4K, 60 Hz, HDR10 DisplayHDR 400
Mouse: Logitech PRO X Superlight 2
Keyboard: Razer BlackWidow V4 Tenkeyless HyperSpeed
Headset: Razer BlackShark V3 Pro
Windows 11 Pro 23H2 (Build 26100.6899)
AMD Chipset Driver: Version 7.06.24.2226
BIOS Version: 2002 (reflashed, includes USB compatibility fix)
Issue description:
The error appears right after boot, even when no devices are connected.
It always refers to the AMD USB 3.20 Root Hub (not ASMedia).
All other USB devices work perfectly.
Only the 8BitDo Ultimate 2.4 GHz Dongle fails to initialize on any port.
The same controller works fine over cable.
The same dongle works instantly on another PC, so it is not defective.
Device Manager shows:
Driver Name: usb.inf
Driver Section: BADDEVICE.Dev.NT
Matching Device ID: USB\CONFIG_DESCRIPTOR_FAILURE
Already tested:
Reflashed BIOS 2002
CMOS reset and power drain (PSU unplugged, Power button 15s)
Reinstalled AMD chipset drivers
Disconnected all front USB headers
Removed Logitech and Razer software
Reinstalled Windows 11 from scratch
Tested 8BitDo dongle on all ports (rear and front)
Error persists even with no devices connected
Additional notes:
The issue started right after a Logitech or Razer driver update.
Since then, a “phantom” USB device appears in Device Manager.
Reflashing BIOS and reinstalling drivers did not change anything.
Other users with X870E boards (Tomahawk, Nova, Strix etc.) reported the same issue in September/October 2025.
Likely cause: Firmware or AGESA bug in the AMD USB controller.
Event Viewer log:
Device USB\VID_0000&PID_0003\8&15cd6c09&0&9 was configured.
Driver Name: usb.inf
Driver Version: 10.0.26100.6899
Driver Section: BADDEVICE.Dev.NT
Matching Device ID: USB\CONFIG_DESCRIPTOR_FAILURE
Driver Provider: Microsoft
Parent Device: USB\ROOT_HUB30\7&1c44d799&0&0
My conclusion:
Since BIOS and chipset drivers are up to date,
the error occurs even with no connected devices,
and the dongle works fine on other PCs,
this looks like a firmware or AGESA bug, or an EC latch on the USB Root Hub.
Questions for ASUS or the community:
Are there known USB issues with the X870E-E and HID dongles (8BitDo, Razer, Logitech)?
Will the next BIOS version (AGESA 1.2.0.C or later) include a fix for this “Descriptor Request Failed” issue?
If not fixable via firmware, could this be an RMA case?
Summary:
BIOS and drivers up to date
Error persists with no devices connected
All other devices work fine
Only 8BitDo dongle not recognized
Likely cause: Firmware or root hub issue
Expected fix: BIOS update or ASUS response
Thank you in advance.
I hope ASUS support or another X870E owner can confirm whether this behavior is known or already reported to AMD.
