Title:
❗️ROG STRIX X870E-E GAMING WIFI – "Unknown USB Device (Device Descriptor Request Failed)" persists despite BIOS reflash & latest AMD drivers
Hello everyone,
I’m currently facing a strange USB issue with my ROG STRIX X870E-E GAMING WIFI.
The system ran perfectly stable for over 8 months, but now Windows permanently shows this entry:
Unknown USB Device (Device Descriptor Request Failed)
USB\VID_0000&PID_0003
Driver: usb.inf – BADDEVICE.Dev.NT
[b]🧩 System Information:[/b]
🧠 CPU: AMD Ryzen 9 9950X3D
🎮 GPU: ASUS Prime Radeon RX 9070 XT OC Edition – 16 GB
🧩 Mainboard: ASUS ROG Strix X870E-E Gaming WiFi
⚡ RAM: G.SKILL Trident Z5 NEO RGB – 64 GB DDR5 (AMD EXPO)
💽 SSD: Samsung 990 PRO – 4 TB + 16 TB
🔌 PSU: be quiet! Dark Power 13 – 1000W, 80 Plus Titanium
🖥️ Case: be quiet! Silent Base 802 – Black
❄️ Cooling: ARCTIC Liquid Freezer III Pro – 360 mm AIO
🖥️ Monitor 1: ASUS ROG Swift OLED PG32UCDMZ – 32", 4K, 240 Hz
🖥️ Monitor 2: LG 27" UHD 4K, 60 Hz, HDR10 DisplayHDR 400
🖱️ Mouse: Logitech PRO X Superlight 2
⌨️ Keyboard: Razer BlackWidow V4 Tenkeyless HyperSpeed
🎧 Headset: Razer BlackShark V3 Pro
Windows: 11 Pro 23H2 (Build 26100.6899)
AMD Chipset Driver: v7.06.24.2226
BIOS Version: 2002 (reflashed, includes USB compatibility fix)
[b]⚙️ Issue Description:[/b]
The error appears right after boot, even when [b]no devices are connected[/b].
It always refers to the [b]AMD USB 3.20 Root Hub[/b] (not ASMedia).
All other USB devices work perfectly.
Only the [b]8BitDo Ultimate 2.4 GHz Dongle[/b] fails to initialize – regardless of port.
Controller works fine via cable connection.
The same dongle works instantly on another PC → not a dongle defect.
Device Manager shows:
Driver Name: usb.inf
Driver Section: BADDEVICE.Dev.NT
Matching Device ID: USB\CONFIG_DESCRIPTOR_FAILURE
[b]✅ Already Tested:[/b]
Reflashed BIOS 2002 (EZ Flash)
CMOS reset & power drain (power button 15s, PSU unplugged)
Reinstalled AMD Chipset Driver v7.06
Disconnected all front USB headers
Removed Logitech / Razer software
Reinstalled Windows 11 from scratch
Tested 8BitDo dongle on all ports (rear & front)
Error persists even with an empty system
[b]🧠 Additional Notes:[/b]
Issue started [b]right after a Logitech/Razer driver update[/b].
Since then, a "phantom" USB device remains in Device Manager.
BIOS reflash & chipset driver reinstall did not help.
Other users with X870E boards (Tomahawk, Nova, Strix) report identical issues (Sep–Oct 2025).
Likely cause: [b]Firmware or AGESA bug in AMD USB controller[/b] → root hub stuck in error state.
[b]📜 Event Viewer Log:[/b]
Device USB\VID_0000&PID_0003\8&15cd6c09&0&9 was configured.
Driver Name: usb.inf
Driver Version: 10.0.26100.6899
Driver Section: BADDEVICE.Dev.NT
Matching Device ID: USB\CONFIG_DESCRIPTOR_FAILURE
Driver Provider: Microsoft
Parent Device: USB\ROOT_HUB30\7&1c44d799&0&0
[b]💭 My Conclusion:[/b]
Since BIOS and chipset drivers are up-to-date,
the error occurs even with no connected devices,
and the dongle works fine on other PCs,
I suspect a [b]firmware/AGESA bug or EC latch[/b] in the AMD USB Root Hub.
[b]❓ Questions for ASUS / Community:[/b]
Are there known USB issues with the X870E-E and HID dongles (8BitDo, Razer, Logitech)?
Will the next BIOS version (AGESA 1.2.0.C or later) include a fix for these Descriptor Request Failures?
If not fixable via firmware – would this be an RMA case (faulty EC/USB PHY)?
[b]🧾 Summary:[/b]
Item Status
| BIOS & Drivers up-to-date | ✅ |
| Error persists with no devices | 🔴 |
| Other devices work fine | ✅ |
| 8BitDo Dongle not detected | 🔴 |
| Suspected cause | Firmware / Root Hub issue |
| Expected fix | BIOS update or ASUS support feedback |
Thank you very much 🙏
I would appreciate feedback from ASUS or other X870E owners
to confirm whether this behavior is known or already escalated to AMD.
