After installing the Realtek driver package 6.3.9600.2393, I experience sporadic system freezes, primarily when launching programs, playing games, or installing software.
When the freeze occurs:
- The mouse stops working completely.
- Sometimes, I can recover by pressing CTRL + ALT + DEL and logging out via Task Manager.
- In other cases, the system remains entirely unresponsive, requiring a hard reset (power cycle).
System Information:
- Windows 24H2 (Build 26100.3194)
- UEFI Version: 1003
- CPU: AMD Ryzen 7 9800X3D
- Motherboard: Asus ROG Hero X870E
Troubleshooting Steps Taken:
- UEFI Updates: Tried all available versions
- CPU replaced
- Motherboard replaced
- RAM replaced
- Windows reset
- Windows reset with full disk formatting
After systematically eliminating hardware and software factors, I have conclusively identified the Realtek driver package as the root cause of the issue.
