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ROG Hero X870e Realtek Audio Driver Issue

dafu1703
Level 7

After installing the Realtek driver package 6.3.9600.2393, I experience sporadic system freezes, primarily when launching programs, playing games, or installing software.

When the freeze occurs:

  • The mouse stops working completely.
  • Sometimes, I can recover by pressing CTRL + ALT + DEL and logging out via Task Manager.
  • In other cases, the system remains entirely unresponsive, requiring a hard reset (power cycle).

System Information:

  • Windows 24H2 (Build 26100.3194)
  • UEFI Version: 1003
  • CPU: AMD Ryzen 7 9800X3D
  • Motherboard: Asus ROG Hero X870E

Troubleshooting Steps Taken:

  • UEFI Updates: Tried all available versions
  • CPU replaced
  • Motherboard replaced
  • RAM replaced
  • Windows reset
  • Windows reset with full disk formatting

After systematically eliminating hardware and software factors, I have conclusively identified the Realtek driver package as the root cause of the issue.

420 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Katana1074
Level 11
2 REPLIES 2

Scotty_Pea
Level 7

I would try rolling back the drivers!

Katana1074
Level 11

Hi...

Have you tried the latest drivers (6.4.0.2406 WHQL [27/11/2024]) from :

https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-realtek-usb-audio-amd-5xx-6xx-8xx-a...

Regards