Asus Rog Strix x870e-e gaming Stopped working all of a sudden !!!

[DeadlyGuns]

Hello guys, i type this because 3 days ago my Asus rog x870e-e gaming stopped working all of a sudden, in the evening everything was working fine and smoothly and in the morning i got a static q-led red with code 31, i sent the PC to specialists, they checked it all, tested RAMs, CPU, GPU, PSU but they work fine on other PCs, but when they tried other components on my Mobo it just does not work still red led code 31, they also did Clear Cmos and Bios flashback but nothing...the mobo only had 2 months and a half 😞 how is it possible that a motherboard stops working all of a sudden from night to day ? Now amazon offered me to get all the money back and idk if i have to buy this mobo again (i have both SSD with all the drivers of this mobo on it) or buying a gigabyte aorus x870e elite. These x870e mobo and new ryzen cpus are having so many problems
My config was: Asus rog x870e-e gaming - Ryzen 9950x3D - Corsair Vengeance 64GB 2x32 6000mhz CL30 - PSU Corsair RM1000x version 2025 - 1 NVME samsung 990 pro 2TB and 1 NVME samsung 9100 pro 2TB 

[nemen]

i went with the x870f because hundreds of posts of problems with the e boards on every forum,  even msi, gigabyte and even that other asus brand asrock. my x870f runs sweet as a nut, using 9800x3d on bios 1701 and i doubt i will be changing bios ever again unless there is some major new features of interest to me

[DeadlyGuns]

as i said my mobo was working fine too, all my PC was (for 2 months and a half) max temps i reached was 67 degrees on Battlefield 6 beta, it never crashed, never frozen never lagged, temps were OK, everything was working as supposed to do...but then past wednesday when i woke up and turned on my PC it just showed me red q-led with code 31 and nothing worked anymore, also voltages didn't seem too bad, i have set SoC voltage manually on 1.2v (because didn't want to risk since idk how it was set on AUTO from asus and since i have read about many AMD AM5 chipset, specifically 9800x3d and 9950x3d burned i decided to set it to 1.2v manually, i also set CPU_VDDIO on 1.25v manually even if i have read that it was not necessary because it can run at 1.4v, my Core Voltage while gaming was around 1.23v meanwhile on normal windows tasks (where all 16 cores were activated) it also reached 1.34v, so nothing seemed TOO bad, maybe core voltage 1.34v on desktop, can anyone tell me if Core Voltage 1.34v was too much or was it ok? No OC done (i never OCd any CPU in my life because i never felt it was necessary), just did a little bit of undervolt (just to turn down volts, watts used and temps) because before this my CPU was running at 1.35v also on games and 1.38v on desktop it felt too much so with -15 on both CCDs it reached the voltages above and also the temps were fine....so i really don't know what happened or why some pin on the mobo stopped working, maybe just unlucky or ? 

[DeadlyGuns]

anyone knows what could have it been ? if im not wrong red q-led means something happened with the cpu, code 31 idk what it is...but when they tested my CPU it was working, so it means that all of a sudden some PIN on the motherboard stopped working ? I would be glad to know what could have been if someone already had this kind of problem (on this mobo or other mobo from asus) 

[Silent_Scone]

Hi @DeadlyGuns 

The stop CODE and red Q-LED indicate an issue with the CPU or board. 

If using a CPU contact frame, remove and reinstall the stock retention mechanism.

Remove the CPU and inspect the pin-pad and CPU socket for any debris or damage. Reseat the CPU and cooler, ensuring consistent mounting pressure.

Insert a single DIMM in slot A2.

Retest.

[DeadlyGuns]

Hi @Silent_Scone 

i was not using a CPU contact frame, the cpu was ok because it has been tested on another machine and it works, another cpu has been tested with my board but it gave the same error (red led code 31), also the RAM have been tested 1 by 1 and there was always the same error code, RAM have also been tested on another machine (like the cpu) and they work...so i think something has happened with the pins on the board all of a sudden (its still strange because how could the pins get damaged if it was working fine for 2 months and a half?) there was no heating issue or anything else

[Silent_Scone]

Can you DM me your service case information, thanks

[DeadlyGuns]

@Silent_Scone i have not open any case with ASUS, i bought the board from Amazon so they offered me a refund and i will buy this board again because i trust you from Asus, i have been using alot of Asus products for many years, i just wanted to understand how its possible that a board stops working all of a sudden, especially something regarding pins...i thought pins could bend while you were installing your CPU if they were defective, but not get damaged after few months...and from what ? Voltages (i described above) seemed ok...could you tell me if those voltages were ok? and temperature were ok, so how the pins got damaged ? Maybe there must be something with this new Sockets during production, are they installed some millimeters above the plate, all what i have been able to think was that from the pressure of the CPU in the socket + the CPU Cooler the pins got pushed and after a while some of them were not aligned with the CPU anymore and loosing the contact gave me this error back

[xshadowxerox4]

Sorry to hear that man. What BIOS version were you on?

[DeadlyGuns]

BIOS version was 1504 update from May 29th, but it was not a BIOS problem because i cleared the CMOS and tried to update the BIOS to 1701 version and still had that problem, probably something was defective on the board, i got new Strix x870e-e gaming 2 days ago and the system is working again proving that the problem was the board...i hope this time it will last more than 2 months and a half i always bought many products from ASUS because their quality was always on top, i hope they wont let me down this time. 
P.S. since i am here i wanted to ask you guys (maybe you know better) my RAM are 6000mhz cl30 i have already set manually in the BIOS SoC voltage to 1.2v and RAM run fine with profile EXPO and perfect timings (meanwhile the older board could not run them with EXPO timings and i had to change a value to make them work) now the question is, i checked with Zen Timings and it says CPU VDDIO is at 1.4v but as far as i know with 6000mhz CL30 it should run with 1.25v/1.30v anyway, so why Asus set their BIOS to run RAM with 6000mhz CL30 with VDDIO at 1.4v? its safer at 1.25/1.30v, should i manually reduce it to 1.25v ?