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X670E USB4 PCIE GEN4 CARD Firware Update does not complete

Webbes
Level 7

I do have the actual Thunderbolt card installed, running on a fresh install of Win11, but the firmware update does not complete.

Event viewer shows the follwoing message for Windows Tool 1:

Faulting application name: ITERHPGen.exe, version: 1.0.5.1, time stamp: 0x631571d8
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000409
Fault offset: 0x00000000000a502e
Faulting process id: 0x356C
Faulting application start time: 0x1DB55FF5FD94F82
Faulting application path: C:\Users\websw\Downloads\USB4_PCIE_GEN4_CARD_PD_8857_FW_update_tool_110_For_Windows_1\USB4 PCIE GEN4 CARD_PD 8857_FW update tool_110_1\ITERHPGen.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: e4742c2a-5159-440d-9098-8cbb1363fb98
Faulting package full name:
Faulting package-relative application ID:

 

And the follwing message for Windows Tool:

Faulting application name: ASMx4242_FWUpdateV40013_u424241022200011AcmAPDV4.exe, version: 4.0.0.13, time stamp: 0x6750f598
Faulting module name: ASMx4242_FWUpdateV40013_u424241022200011AcmAPDV4.exe, version: 4.0.0.13, time stamp: 0x6750f598
Exception code: 0xc000041d
Fault offset: 0x000000000002e96b
Faulting process id: 0x4AF8
Faulting application start time: 0x1DB55FF8E0838EA
Faulting application path: C:\Users\websw\Downloads\USB4_PCIE_GEN4_CARD_4242_FW_Update_Tool_1022_For_Windows\ASMx4242_FWUpdateV40013_u424241022200011AcmAPDV4.exe
Faulting module path: C:\Users\websw\Downloads\USB4_PCIE_GEN4_CARD_4242_FW_Update_Tool_1022_For_Windows\ASMx4242_FWUpdateV40013_u424241022200011AcmAPDV4.exe
Report Id: 49ec4975-0dc9-4dd6-97a1-578872fea3a5
Faulting package full name:
Faulting package-relative application ID:

I've:
- run SFC /SCANNOW -> no issues
repaired latest version of VC++ redistibutable. Both x86 and x64
- d
ownloaded and unblocked the file(s) before extracting
- run as admin
- run in compatibility mode

Is there anybody that can give me a hint on how to solve this?

Kind regards,

Webbes

378 Views
1 REPLY 1

WastedJoker
Level 8

I have the same issue and error but for a different board (B650-plus wifi) :

 

Faulting application name: ITERHPGen.exe, version: 1.0.5.1, time stamp: 0x631571d8
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000409
Fault offset: 0x00000000000a502e
Faulting process id: 0x60B4
Faulting application start time: 0x1DB561CB2965B31
Faulting application path: C:\Users\user\Downloads\USB4 PCIE GEN4 CARD_PD 8857_FW update tool_110_1\ITERHPGen.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 382c1f53-108c-435e-9adf-0d201f760943
Faulting package full name:
Faulting package-relative application ID:

 

There's also an additional information entry relating to it too:

Fault bucket 2252133725961886009, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: ITERHPGen.exe
P2: 1.0.5.1
P3: 631571d8
P4: ucrtbase.dll
P5: 10.0.26100.1882
P6: 52db7a2d
P7: 00000000000a502e
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.25bccd03-9678-42c3-8745-4e434fa7f2a5.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.850d388a-92f4-4d8b-8cc7-925f95067c04.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0067cb74-be99-4191-b570-b3ce7cccd4fe.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.67569534-5c40-467e-a20d-c9a0e028e677.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dcd29e02-721a-42d5-9fe8-d7e0974c5b00.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ITERHPGen.exe_3e7d1d5c6ad68ab4c1874c99d2fbddbf748681_a56762cb_f9174e6a-419e-4055-9e01-dd600edc46bb

Analysis symbol:
Rechecking for solution: 0
Report Id: 7a41c35e-f556-46f5-8c53-73cd06a53f5f
Report Status: 268435456
Hashed bucket: 1a5358e7f6e730909f412fb102a29939
Cab Guid: 0

 

 

This is the output in the command prompt when attempting to install

 

 

CheckPD= 0
FwVer Style= 1,0=DEC,1=HEX
ReDriver Set= 0
RWRBclock Set= 0
I2C Bus Set= 0
Dummy Byte= 0
CheckPD= 0
FwVer Style= 1,0=DEC,1=HEX
ReDriver Set= 0
RWRBclock Set= 0
I2C Bus Set= 0
Dummy Byte= 0
Check Fw version