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X670e Hero Raid Controller Driver Problem/Faulty SATA Port

Minnengroda
Level 8

X670e Hero Raid Controller Driver Problem/Faulty SATA Port


Hello there,

after thorough testing, either one of my Sata Ports is defect or the RaidXpert Driver ist still buggy. Im currently running Version 9.3.2.255 of the Buttom, Cfg and Controller Driver, which is, weirdly rather provided by the Microsoft Database, rather than AMD or ASUS. Im also running the latest BIOS Version. 
The Raid Setup is as following:

  • Raid 0 connected to Sata6G_1 & Sata6G_2
  • 1st SSD connected to Sata6G_4
  • 2nd SSD was connected to Sata6G_3
    • Outputting an I/O Error, Cant get through Transactionprotocol  

      Die Daten konnten nicht in das Transaktionsprotokoll verschoben werden. Die Daten sind möglicherweise beschädigt: Volume-ID: Y:, Gerätename: \Device\HarddiskVolume8.

      Fehlerstatus: Das E/A-Gerät hat einen E/A-Fehler gemeldet.

      Geräte-GUID: {759f3e43-de47-b305-40ba-507398811347}
      Gerätehersteller: AMD-RAID
      Gerätemodell: Array 2
      Geräterevision: 9.3
      Seriennummer des Geräts: 000026030c96aa81
      Bustyp: RAID

      Seriennummer des Adapters:

    • Der E/A-Vorgang an der logischen Blockadresse "0x5d9738" für den Datenträger "2" (PDO-Name: \Device\00000062) wurde wiederholt. (I/O Process had to be repeated for Adress for Disk "2")

After going through multiple Versions of the Raid Driver, changing Cables to no avail, I plugged the SSD from PORT 3 to Sata6G E_1 and voila disk recognised, no more I/O errors. Disk Benchmarks and Checkups gone through with no errors. (I Also connected the SSD with an USB, also worked like a charm!) Moreover, when the Disk was connected to the supposed faulty SATA6G_3 port it took the Windows UEFI Bootloader approx 15-20 Minutes to load Windows.

From what I've been reading here, People have been having this Problem since July and still there is nothing done about this? Can someone from Asus comment on this? I'm beginning to think we're encountering a serial defect here with the Sata-Raid Ports? I really gotta say, im quite disappointed^^


Has someone returned his Board and got a replacement where everything is working?

Wonder if anyone else is still encountering this or if there are any fixes

Cheers,
Max
Datenträgerverw.PNGRaidXpert.PNG

Spoiler
--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

    Computer:
      Computertyp                                       ACPI x64-basierter PC
      Betriebssystem                                    Microsoft Windows 10 Home


    Motherboard:
      CPU Typ                                           12-Core AMD Ryzen 9 7900X3D, 4400 MHz (44 x 100)
      Motherboard Name                                  Asus ROG Crosshair X670E Hero  (1 PCI-E x1, 2 PCI-E x16, 4 M.2, 4 DDR5 DIMM, Audio, Video, 2.5GbE LAN, WiFi)
      Motherboard Chipsatz                              AMD X670E, AMD K19.6 FCH, AMD K19.6 IMC
      Arbeitsspeicher                                   64726 MB
      DIMM2: G Skill F5-6000J3040G32G                   16 GB DDR5-4800 DDR5 SDRAM  (42-41-41-77 @ 2403 MHz)  (40-40-40-77 @ 2400 MHz)  (36-36-36-70 @ 2160 MHz)  (32-32-32-62 @ 1920 MHz)  (30-30-30-58 @ 1800 MHz)  (28-28-28-54 @ 1680 MHz)  (22-22-22-43 @ 1320 MHz)
      DIMM4: G Skill F5-6000J3040G32G                   16 GB DDR5-4800 DDR5 SDRAM  (42-41-41-77 @ 2403 MHz)  (40-40-40-77 @ 2400 MHz)  (36-36-36-70 @ 2160 MHz)  (32-32-32-62 @ 1920 MHz)  (30-30-30-58 @ 1800 MHz)  (28-28-28-54 @ 1680 MHz)  (22-22-22-43 @ 1320 MHz)
      BIOS Typ                                          AMI (09/28/2023)

    Anzeige:
      Grafikkarte                                       AMD Radeon(TM) Graphics  (512 MB)
      Grafikkarte                                       AMD Radeon(TM) Graphics  (512 MB)
      Grafikkarte                                       AMD Radeon(TM) Graphics  (512 MB)
      Grafikkarte                                       AMD Radeon(TM) Graphics  (512 MB)
      Grafikkarte                                       AMD Radeon(TM) Graphics  (512 MB)
      3D-Beschleuniger                                  AMD Raphael
      Monitor                                           Acer Predator XB273U GX  [27" IPS LCD]  (213312AAE4200)

    Multimedia:
      Soundkarte                                        ATI Radeon HDMI @ AMD K19.6 - Display High Definition Audio Controller

    Datenträger:
      Massenspeicher Controller                         AMD-RAID Bottom Device
      Massenspeicher Controller                         AMD-RAID Bottom Device
      Massenspeicher Controller                         AMD-RAID Controller [storport]
      Massenspeicher Controller                         AMD-RAID Controller [storport]
      Massenspeicher Controller                         Asmedia 106x SATA Controller
      Massenspeicher Controller                         Microsoft-Controller für Speicherplätze
      Massenspeicher Controller                         Samsung NVMe Controller
      Massenspeicher Controller                         Standardmäßiger NVM Express-Controller
      Festplatte                                        AMD-RAID Array 1  SCSI Disk Device  (5587 GB)
      Festplatte                                        AMD-RAID Array 3  SCSI Disk Device  (930 GB)
      Festplatte                                        ASMT 2105 USB Device
      Festplatte                                        CT1000T700SSD3  (931 GB)
      Festplatte                                        Samsung SSD 870 EVO 1TB  (1024 GB, SATA-III)
      Festplatte                                        Samsung SSD 970 EVO 1TB  (1000 GB, PCI-E 3.0 x4)
      Optisches Laufwerk                                HL-DT-ST BD-RE  BH08LS20  (8x/2x/8x BD-RE)
      S.M.A.R.T. Festplatten-Status                     OK

    Partitionen:
      C: (NTFS)                                         930.9 GB (522.0 GB frei)
      R: (NTFS)                                         5588.0 GB (4152.5 GB frei)
      S: (NTFS)                                         838.3 GB (132.0 GB frei)
      X: (NTFS)                                         931.0 GB (930.8 GB frei)
      Y: (NTFS)                                         931.5 GB (931.4 GB frei)
      Speicherkapazität                                 9219.7 GB (6668.6 GB frei)

    
--------[ DMI ]---------------------------------------------------------------------------------------------------------

  [ BIOS ]

    BIOS Eigenschaften:
      Anbieter                                          American Megatrends Inc.
      Version                                           1709
      Freigabedatum                                     09/28/2023
      Größe                                             32 MB
      System BIOS Version                               17.9
      Bootunterstützung                                 Floppy Disk, Hard Disk, CD-ROM
      Fähigkeiten                                       Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
      Unterstützte Standards                            DMI, ACPI, UEFI
      Erweiterungen                                     PCI, USB
      Virtuelle Maschine                                Nein

    BIOS Hersteller:
      Firmenname                                        American Megatrends Inc.
      Produktinformation                                https://ami.com/en/products/bios-uefi-firmware
      BIOS Aufrüstungen                                 http://www.aida64.com/goto/?p=biosupdates

  [ System ]

    System Eigenschaften:
      Hersteller                                        ASUS
      Produkt                                           System Product Name
      Version                                           System Version
      Seriennummer                                      System Serial Number
      SKU#                                              SKU
      Familie                                           To be filled by O.E.M.
      Eindeutige Universal-ID                           794C8BD7-BABB6F6E-AD1EE89C-256AE21E
      Eindeutige Universal-ID (GUID)                    D78B4C79-BBBA-6E6F-AD1E-E89C256AE21E

  [ Motherboard ]

    Motherboard Eigenschaften:
      Hersteller                                        ASUSTeK COMPUTER INC.
      Produkt                                           ROG CROSSHAIR X670E HERO
      Version                                           Rev 1.xx
      Seriennummer                                      230825050000775
      Etikett                                           Default strin
--------[ CPU ]---------------------------------------------------------------------------------------------------------

    CPU-Eigenschaften:
      CPU Typ                                           12-Core AMD Ryzen 9 7900X3D
309 Views
2 REPLIES 2

Cocomocho
Level 8

Hello, good evening, I have the same problem with the RAID. The solution there is is to leave the RaidXpert software running so that it does not cause errors. These errors, apart from Asus, also happen to users with Gigabyte, MSI... and it is a problem with either the Drivers or the RaidXpert software. Since 2022 they have not released any updates to the RAID drivers. There are users who have changed the board believing it to be defective and still get the same error. Best Regards.

Minnengroda
Level 8

Yeah, this seems to alleviate the problem when Windows has loaded, still its not a feasible Solution, cause the load times of Windows are taking to long due to the I/O errors..., Switching to the Mentioned Port E1 kinda was a Workarround, but I'd rather not use any additional lanes if i don't have to.

Still glad to hear, this doesn't come from a manufacturing-defect.

Hurry Up Asus and AMD!