03-05-2023 08:21 PM - edited 10-25-2023 11:20 PM
A new network driver (v.2.1.3.3) is now available for the motherboards below, it is to mitigate the connection drop issue.
ROG CROSSHAIR X670E EXTREME
ROG CROSSHAIR X670E HERO
ROG CROSSHAIR X670E GENE
ROG STRIX X670E-E GAMING WIFI
ROG STRIX X670E-F GAMING WIFI
ROG STRIX X670E-A GAMING WIFI
Download HERE.
12-29-2023 12:01 AM - edited 12-29-2023 12:07 AM
Thank you very much for your message.
It's the only solution that worked for me too ( windows 10 ) .
It's a shame that Intel and Asus still haven't solved this problem!
09-05-2023 09:26 AM
For me, affected by this issue as all of you are, the problem get solved when I change my CAT5e ethernet cable (that was working perfectly ok with other intel network card intel i219-V also gigabit) to a CAT7 cable. Simple but all issues were gone by a very little money.
I spent countless hours changing parameters on windows 11 NIC, but it was at the end not needed.
I would try for the ones having issues. I am very close to the router (1,5 meters) so cat 5e should be perfectly fine (as was for the last intel ethernet network card) but for this card a better cable is needed. Don't ask me why (intel things...)
Regards,
10-25-2023 09:46 PM
12-08-2023 09:06 PM - edited 12-08-2023 09:08 PM
I'm also having issues with my NIC disconnecting constantly. I've tried all sorts of things i've found on the forums here and reddit but everything results in the same issues after a little while. I can see clearly in the event viewer logs that the network link disconnected and if I open the network adapter in device manager it shows a "No driver installed" error, if I try to make any setting changes like disabling the adapter it causes my pc to blue screen. Only thing i've found that restores the driver (until it disconnects again) is by using the Intel ProSet Adapter software and running the "hardware test" which i'm guessing force resets the adapter. Of course all the tests return successful and the driver starts working again for a little while until it eventually spontaneously dies again. It's nothing to do with my cables/network i've tried 12 different cables from different brands and even have cables i've personally wired. This is clearly a hardware/software issues with this network card. It's crazy i've resulted to needing to use a 1gb usb adapter to get lan internet on such an expensive motherboard...
Hardware: ROG STRIX B650E-F GAMING WIFI
Network Card: Intel(R) Ethernet Controller (3) I225-V
Driver Version: 1.1.4.38
OS: Windows 10 (22H2 19045.3758)
12-29-2023 02:47 PM
Lastest version does not show conections/disconections in Event Viewer:
[DRIVERS] Intel Ethernet/WiFi/Bluetooth - Republic of Gamers Forum - 878985 (asus.com)
Regards,
01-15-2024 05:39 PM
Motherboard: ROG STRIX X670E-A WiFi
OS: Windows 10 22H2
Intel Driver: 1.1.4.38
I've been having similar issues where my PC detects that there is an ethernet connection, but does not seem to want to connect to the internet. This has basically been happening since day 1 of owning the motherboard. A fresh windows and driver install kept the issue at bay for a couple of weeks but the problem seems to have miraculously returned. I'm wondering since the listed driver version in the thread is much higher than what's installed if that means that the current driver is only offered on W11 and I need to make the switch for myself? This really seems to have been the only pain point with the motherboard. I do have a spare 2.5Gbps PCI-E card just in case. but I really don't want to have use it seeing as this a brand new mobo and I really don't want to have to RMA the board.
01-15-2024 10:05 PM - edited 01-15-2024 10:06 PM
Did you tried this ? :
go search for edit power plan, then click change advance power settings and then go PCI express, Link State Power Management and then turn it to OFF .
01-16-2024 04:44 PM
It seems to have already been turned off by default
Similarly, a quick check in the GameFirst app seems to indicate that there's some issue with network gateway ip resolving.
Not sure exactly if it helps but maybe it points some of us in the right direction
01-15-2024 05:51 PM
Update: even with the latest driver listed here -- https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-intel-ethernet-wifi-bluetooth/td-p/... , I still get the problem. The network adapter becomes unresponsive after a period of time.
Oddly the driver in the above mentioned forum post, version 2.1.4.2 WHQL [03/10/2023] is still not listed on the official website for my motherboard, the B650E-E.
I have tried all the different suggested software/driver options (EEE, setting to 1Gbps max etc) and I have tried a different network cable to my switch.
I have seen the suggestion floated that it could be caused by what network switch the NIC is connected to. I personally connect my rig to a Netgear 8-port unmanaged GS308 switch -- that then has a link to my router/cable modem in another room. It has always been this way with all my other devices and has always worked without issue. I refuse to start swapping out other hardware in order to fix a problem that OBVIOUSLY lies with the motherboard.
I have been using a USB-C hub with a 1Gbps ethernet port on it pretty much the entire time I've had the motherboard (over a year). I think in 2024 it is absolutely ludicrous that in order to be able to use the most basic-of-basic computing functions -- networking -- we need to buy a 3rd party replacement to bypass the broken version on the brand new hardware we spend silly amounts of money on.
And...radio silence from ASUS? I could understand if this was an issue that wasn't well reported/documented - but there are plenty of people with the same issue.
Re: RMA - I would be willing to go through the process on the proviso that ASUS would do an advanced replacement service and send the new board before expecting the defective board back...so that the only downtime is the time it takes to swap hardware - and not having to wait x days for couriers. Do ASUS offer this service does any one know?