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Rog X670E-F motherboard USB Problem / Mouse Drop

mob411
Level 7

Hi, 

I Have a Asus Rog strix X670E-F motherboard but usb device cause problem.  

When I plug in a USB device, the mouse or keyboard drops. There is a power outage.

I cannot use the mouse and keyboard device that I connected with USB.

But I have no problems when I connect it with Bluetooth. 

I sent it to Asus authorized service twice. But the bios was reinstalled or the bios was changed. Even though these steps are taken, the situation remains the same. It usb device creates problems. The USB problem continues 😞 

What should I do at this stage? What is your suggestion me ?

 

Problem videos: 

 

 

 

List of things to do for the problem;

-Bios 1905 updated. 

-Clean install and update win 11, drivers etc. 

-Bios settings default or DOCP Enabled 

-Advanced (F7)> USB Configuration > XHCI Handoff > Disabled   or  Enabled 

-Device Manager or Power options control etc.

-I try it different mouse,keyboard, pc, laptop etc. 

-Ram and CPU test.  

 

 

System; 

  • Asus ROG X670E-F 
  • AMD Ryzen 7 7700 cpu
  • GSKILL 64GB (2x32GB) TRIDENT Z5 NEO RGB DDR5 6000MHz CL32 1.40V AMD EXPO Ram
  • Nvidia Asus Rog Strix 4070TI 
  • LG 27" 27GL850-B 1Ms 144HZ Nano IPS QHD HDMIX2 DP FreeSync/G-Sync 
  • ASUS TUF GAMING GT502 Black USB 3.2 MidT ATX 
  • Samsung 980 PRO 1 TB M2 ssd 
  • Samsung 1 TB 970 evo plus M2 ssd 
  • Thermaltake Swafan Duo RGB 3 fan
  • Thermaltake Toughliquid Ultra 360 RGB 3x120mm Toughfan LCD 
  • Thermaltake TOUGHPOWER GF3 1000W GOLD 80PLUS FULL MODÜLLER PSU

 

 

 

 

 

 

 

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