Hello everyone,
I've been dealing with a persistent issue affecting multiple USB ports on my motherboard since building my new system. I'm hoping to hear from others who may have encountered a similar problem or have any ideas that could help narrow it down.
1. System specs:
CPU: Ryzen 9 9800X3D with Noctua NH-D15
RAM: Corsair Vengeance 2×32GB, 6000 MHz
Motherboard: ASUS ROG STRIX B650E-F GAMING WIFI (BIOS version: 3222, latest)
PSU: Seasonic Focus GX 750W
Case: Fractal Design North XL
GPU: AMD Radeon RX 9070 XT
SSD: Lexar NM790 4TB
OS: Windows 11 Pro 64-bit (Build 26100.3323)
Peripherals: USB mouse, USB keyboard
2. Problem description:
Five rear USB ports are completely non-functional – when I connect a USB keyboard to them, it doesn’t receive any power (no backlight, no response). These are:
Other USB ports (like front panel and USB 2.0 ports) work fine.
I tested this under Windows, in BIOS/UEFI, and using a bootable Ubuntu live stick – same behavior: these five ports never provide power.
In Windows, Device Manager shows the device "USB Root Hub (USB 3.0)" with Code 43 and the message: "A request for the USB hub reset has failed"
This root hub is associated with the "AMD USB 3.10 eXtensible Host Controller – 1.20 (Microsoft)".
Additionally, the PC freezes in certain situations:
When restarting the system (I have to force power off/on manually)
When trying to disable or uninstall the above-mentioned USB controller, or changing its power management settings
3. Troubleshooting attempts so far:
USB ports show no power in UEFI/BIOS
Same behavior in Live Linux (Ubuntu) → ports stay dead
Other ports (e.g. front panel, USB 2.0) work normally
Manually installed latest AMD & ASUS chipset drivers → no improvement
Uninstalled device in Device Manager + restart → error comes back
Disabling power saving on the USB controller → caused a system crash
Reset BIOS to defaults → no change
My assumption:
This looks a lot like a hardware issue – possibly a failed USB controller or broken power delivery to those ports.
Since neither BIOS nor Linux can power the ports, I highly doubt it’s a software/driver problem.
My questions for you:
Any ideas what else I could try? Or do you also suspect faulty hardware?
Has anyone had this issue with a B650E board (especially the STRIX B650E-F)?
Has anyone done an RMA with Galaxus or ASUS directly? Which one handles it more smoothly?
Thanks a lot in advance for any advice or shared experience — especially before I proceed with returning the board.
Best regards
