asus crosshair x670e extreme (collect system info problem)

[DioEsiste]

Hello all, I hope someone can help me... New PC just assembled specifications:

-asus crosshair x670e extreme

-7950x

-gskill 6000 cl30

-4090

-loki 1000w platinum

-ekwb liquid cooling

-windows11

basically when I start monitoring programs like cpuz hwmonitor armor crate it makes a lot of lag the cursor stops and from numerous slowdowns, only and excusically with programs like that, if I play or something else everything is perfect.

I do a clean install and it starts giving these problems when I reach the latest windows 11 updates and install the thunderbolt driver folder.. you notice the slowdown when cpuz and hwmonitor (they take information from PCI in the case of cpuz around 10% of the load) can anyone help me please?

Thank you

[SkyBeam]

Just some shots in the dark:

• First try doing a full Windows update, install all optional updates (drivers) too
• Update to latest BIOS version
• Go to BIOS => Tools and disable armoury crate
• Uninstall any other tuning tools like Armoury Crate. There is a dedicated uninstall tool for it.
• Test your memory with memtest86+ to proof your configuration to be stable

[Momo_dk]

I have the same issue with my x670e-i.. I’ve come to term to think it’s intentional, as it only appears to make my system lag (including audio) when ever it tries to access the Embedded Chip (EC) on the board.

So programs like Armoury, Aida64, HWInfo, OCCT, etc. that are trying to pull sensor information from the EC is causing the system to lag for a tiny bit.

Not sure if there’s a fix for that, as it seems hardware related.

[Cosmic_Castaway]

Are you using Windows 11 Home or Windows 11 Pro?

I have had issues with Windows Updates on 10 and 11 - I'll presume you are using the home version so best thing to do when you re-install windows disconnect from the web and install all your drivers. Then connect to the internet, it's a pain in the rear but Windows 11 loves to install hard drivers especially buggy drivers even if that function is disabled by group policy.

You will need to download the drivers using the another device or phone - use USB OTG to transfer the installers onto a USB drive if you are having difficulty downloading the drivers on the PC.

Secondly, once you have re-installed Windows (before you connect to the internet) one of the first things to do is open control panel via search and type in change device installation settings and then select no --> save changes. It's a pain the rear but you have to do this every time you reinstall the o/s otherwise windows updates will always download hardware drivers.

Device Installation Settings - Control Panel Dialogue Box

Also check under optional updates in the settings app to see if driver updates are showning or enabled (since I have this setting disabled by group policy they aren't showing for me).

Lastly, avoid downloading any updates that state 'preview' in the name as ever since the bean counters are Microsoft made the not-so-very wise decision of axing the QA and Programmatic testers - windows update reliability has gone down into the toxic sewer dump.

[DioEsiste]

I'll explain what I understood, and I'll try to help someone else who has this problem too...

Sorry but I'm using the translator, I hope it's understandable..

The problem is essentially caused by how the windows 11 packages are installed (I have the pro) specifically this package:
- windows 11 Version 22H2 (KB5023706)
from the moment he installs this, what we all know happens...

What am I doing (for now) to solve the problem?

Clean installation, without connection from the first moment no wifi / lan, using the OOBE / BYPASSNRO command when requesting the line from win 11

open the command prompt with (shift F10).
proceed with the installation equipped with a key with all the drivers you need to make all the hardware work correctly.

(YOU CAN'T INSTALL ANY WINDOWS PACKAGE OTHERWISE YOU WILL INSTALL THE AFFECTING PACKAGE)

Stop updates for 5 weeks, as they are about to expire you will need to do this trick to reset the timer.
simply disconnect wifi and lan when you update, the line will not be found and then everything should reset...

Obviously the problem must be solved, I don't know if it's from asus via bios or driver or from amd or windows, (the bios sucks anyway 1004 bugs and recurring problems of all kinds)
I have so many other things to say that I've noticed, but the message is too long, maybe I'll write in the next comments

(among other things, I can't even do Asus support because it doesn't recognize my serial number... judge for yourself, 1000€ motherboard)

[Cosmic_Castaway]

@DioEsiste

Thanks for responding with the above info, that helps.

The thunderbolt driver, where is it being installed from?

i.e. are you installing the thunderbolt driver from the support page for the motherboard or having it installed via Windows Updates or using downloading the *.inf + relevant files from the manufacturers website?

Also, I presume you already disabled the auto-installer for armory crate in the bios?

Don't use RGB myself so I don't have armory crate installed so not sure what I could suggest.

I suppose if you created a basic vm in vmwareplayer, installed armory crate, tried to any monitoring applications that would help isolate if it's an issue with armory crate itself or something else.

[DioEsiste]

The drivers are all from (asus from the official site)

if you don't install the windows package written above the pc it's fine, with all the programs we were talking about including asus crate, yes of course if when you open the programs you start to open something else there will be a bit of a slowdown but nothing to that see as before, let's say normal slowdowns.. however I will make a report on the windows community, if you do it too on your part it wouldn't be bad, so maybe fix with the next updates... If you look for that package on the internet windows also gives problems with ssd slowdowns etc not only on asus... just search

I hope that asus also takes action to solve the problem, with improved drivers or bios...

(if there is any Asus moderator who is following this discussion they could have their say, thanks)

[Cosmic_Castaway]

I'm sorry, as I've not had an issue with windows package installers I couldn't report an issue that I've not seen. The best way to install drivers without using any installers is to point windows to folder where the *.ini files and relevant driver files are located via 'update driver' in device manager once the archive has been extracted. This way you prevent 1)any asus bloat i.e 'asus notification' (think that's what it was called in control panel, I can't remember it was many months ago when I first saw it) or similiar application being installed. 2)you avoid running any windows installer packages.

That's how Install the drivers I download from asus's website as I don't want their notification or driver updater installed on my pc. The only time I have used setup.exe was installing the chipset driver and GPU driver - both of these were from AMD directly.

Steps:

1)Download and install 7zip

2)Select all the .zip folders of the drivers downloaded from asus website

3)right click and select Extract to "*\" - this will extract all the archives into the respective folders.

4)select the device in device manager you want to "update"

5)navigate to folder where you extracted all the .zip files and windows will detect the relevant drivers.

6)Once complete, select the next device until you're done.

Generall info for others / all if needed:

If Windows doesn't install drivers and there is an yellow triangle with an exclamation mark / unknown device.

Looking in the details tab then hardware ids will give you an indication which vendor / device it is i.e.

You will need ven (short for vendor) and dev (short for device) for https://devicehunt.com

If there is nothing much to go on then using something like Speccy, Aida64 or the motherboard manual will help narrow down what you're missing via process of elimination.

[DioEsiste]

Hi, so I contacted the support service here in Italy, and we found that disabling the thunderbolt ports on the bios everything goes smoothly even installing the latest windows packages, so the problem is the motherboard driver or bios...

Also another user here on the community complains about this problem, I'll give you the link the user is called Andino scrolling through the page there will be two of his posts with the problems that I also encounter, I will probably open another more specific discussion on this problem to see if it is can you solve it or know some more info...

https://rog-forum.asus.com/t5/amd-600-series/x670-resource/td-p/901576/page/50