X570 VIII Formula - Sem Audio

[AlanFreitas_210]

I have an X570 VIII formula, I downloaded the audio drivers from the us website, the same ones installed normally, but no device manager appears, and if I hadn't installed the driver, when trying to install it through the device manager, the same blue screen , when selecting the downloaded file (ERROR : system thread exception not handled rtkvhd64.sys), I have no audio, can someone help me?

[MoKiChU]

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD 3xx/4xx/5xx/6xx).

Avoid ZoneID blocking trouble :

- For each downloaded .zip : ZoneID unblock the .zip (Right click on the .zip file > Properties > Check the box Unblock > OK).

or

- Disable the ZoneID blocking completely (you will no longer have to unblock each downloaded .zip) :

- Right-click Windows Start button then click Launch then type gpedit.msc > OK
- User Configuration > Administrative Templates > Windows Components > Attachment Manager
- Do not preserve zone information in file attachment : Enabled > OK

- Download needed drivers package from the first post of the thread.
- ZoneID unblock the .zip (Only if you have not disabled the ZoneID blocking) : Right click on the .zip file > Properties > Check the box Unblock > OK.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

[AlanFreitas_210]

MoKiChU wrote:
Hi,

You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD 3xx/4xx/5xx/6xx).

Avoid ZoneID blocking trouble :

- For each downloaded .zip : ZoneID unblock the .zip (Right click on the .zip file > Properties > Check the box Unblock > OK).

or

- Disable the ZoneID blocking completely (you will no longer have to unblock each downloaded .zip) :

- Right-click Windows Start button then click Launch then type gpedit.msc > OK
- User Configuration > Administrative Templates > Windows Components > Attachment Manager
- Do not preserve zone information in file attachment : Enabled > OK

- Download needed drivers package from the first post of the thread.
- ZoneID unblock the .zip (Only if you have not disabled the ZoneID blocking) : Right click on the .zip file > Properties > Check the box Unblock > OK.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

I did the procedure, but still no audio, the same does not appear in the device manager. I haven't tried the manual installation mode yet, I've attached the print of the device manager.

[MoKiChU]

AlanFreitas_2108 wrote:
I did the procedure, but still no audio, the same does not appear in the device manager. I haven't tried the manual installation mode yet, I've attached the print of the device manager.

- Check that your BIOS is up to date (https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-viii-formula-model/helpdesk_bios).
- Check that the audio controller is enabled in your BIOS.
- Turn off your PC > Turn off your PSU for 15 sec > Turn on your PSU > Turn on your PC.

If you still have the issue, contact ASUS Support : https://www.asus.com/support/CallUs (and/or open a thread here : ROG Care - Hardware & Software Support).

[AlanFreitas_210]

MoKiChU wrote:
- Check that your BIOS is up to date (https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-viii-formula-model/helpdesk_bios).
- Check that the audio controller is enabled in your BIOS.
- Turn off your PC > Turn off your PSU for 15 sec > Turn on your PSU > Turn on your PC.

If you still have the issue, contact ASUS Support : https://www.asus.com/support/CallUs (and/or open a thread here : ROG Care - Hardware & Software Support).

BIOS is up to date (version 4201)
HD audio controller is active in BIOS
turned off and on

The problem still persists, I still have no audio, but thanks for your attention.

[LeftEyeNine]

AlanFreitas_2108 wrote:
BIOS is up to date (version 4201)
HD audio controller is active in BIOS
turned off and on

The problem still persists, I still have no audio, but thanks for your attention.

Hello

Go your Realtek Audio Console

Go to Device Advanced Settings to the left bottom part.

Under Connector Retasking, swtich the jack's output and those of front panel's back and forth from headphone to speakers etc. until you get the audio.

Enjoy.

[AlanFreitas_210]

LeftEyeNine wrote:
Hello

Go your Realtek Audio Console

Go to Device Advanced Settings to the left bottom part.

Under Connector Retasking, swtich the jack's output and those of front panel's back and forth from headphone to speakers etc. until you get the audio.

Enjoy.

I can't enter these settings, because I don't have a DRIVER/CONTROLLER to do that, so I can't change the outputs, because they don't appear. Realtek software is installed but does not appear.

[LeftEyeNine]

AlanFreitas_2108 wrote:
I can't enter these settings, because I don't have a DRIVER/CONTROLLER to do that, so I can't change the outputs, because they don't appear. Realtek software is installed but does not appear.

Searching for it does not get you the app?