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X570 C8 Dark Hero Missing A-Volute Sound driver solution

SMB_92
Level 9
Hi folks,

Wanted to report that after installing the Realtek drivers available on the support page for the Dark Hero, I was left with an "unknown device" in Device Manager (would only appear after installing the driver).

I decided to notify Asus AU support about this issue, and was quickly greeted with generic responses, however after I realised I should look at the hardware ID of the unknown device I found it was an "A-Volute SS3 VAD" driver missing (supposedly this comes with Sonic Studio 3 enabled boards' driver packages). Anywho after notifying support again of the identified issues I'm still greeted with "send board back for warranty and re-install windows" generic "support" lmao.

Also I believe this missing driver is causing an APPCRASH event with DtsApo4Service.exe in Event Viewer, despite that I hadn't installed DTS software. I haven't seen the event since fixing the missing A-Volute driver, but I'll verify in the coming days.

Anyway thought I should parrot this on this forum so anybody else might find a solution. You can get the driver from another ROG thread here (many thanks to MoKiChu): https://rog.asus.com/forum/showthread.php?117596

I did try to install Sonic Studio 3 from the Windows Store, but that did not come with the driver - suppose it needs to come down/be bundled with Realtek driver initially.

You'll want to download the SS3 package and install the INF file from the folder "SS3>OEM_INF_Media" - you'll then see the new device show up as "Sonic Studio Virtual Mixer" under Sound Devices in Device Manager.

Hope this helps, and perhaps a team member could pick up on this for a more permanent fix 🙂

Cheers.
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13 REPLIES 13

jdennis187
Level 7
Thanks for pointing this out!

The file needed is "AVoluteSS3Vad.inf"

In the zip file it would be in here: "AUDIO_Realtek_UAD_ASUS_ROG_SS3-DTS_MB_v6.0.9102.1\ThirdParty\SS3\OEM_INF_Media_-_ASUS"

The link to the zip file is here: https://mega.nz/file/xVMXgYBK#4CJvKcYEHIUi0v7MHlAjRF4pxeN21NMUf9bSYze0YBI

Thanks!

jdennis187 wrote:
Thanks for pointing this out!

The file needed is "AVoluteSS3Vad.inf"

In the zip file it would be in here: "AUDIO_Realtek_UAD_ASUS_ROG_SS3-DTS_MB_v6.0.9102.1\ThirdParty\SS3\OEM_INF_Media_-_ASUS"

The link to the zip file is here: https://mega.nz/file/xVMXgYBK#4CJvKcYEHIUi0v7MHlAjRF4pxeN21NMUf9bSYze0YBI

Thanks!


okay if I found this inf file, how do I install it? Where do I put it?

I have no missing device on Dark Hero

for installing .inf file, the easiest would be right clicking on it and selecting Install

I am also missing this device. Unfortunately the link is dead, so I was wondering if someone could re-upload it?

Brand new PC with all new components.

First I installed Windows, then chipset drivers, GPU driver, ethernet driver, audio driver, and updated Windows 10. I have since tried several times to uninstall and reinstall the Realtek audio driver from Asus' website (B550-E), but to no avail.

Edit: Nvm, I found it myself. Too tired.

C:\Users\marti\Downloads\V9049_V0_WHQL_201023_SS_III_3.16.14.0_VAC_DTS_S_VAD\VAD_Driver_Install\AsusSetup.exe and it was fixed.

I also have this problem with my Z590-F. Can you help me where i can find the driver, please???

TheJokerSE wrote:
I also have this problem with my Z590-F. Can you help me where i can find the driver, please???


This thread should help: https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-6xx...
AMD Ryzen R9 5900X
ASUS ROG Strix B550-E (the worst motherboard I've owned in 25 years)
Corsair H150i Pro XT 360mm
32GB Corsair VENGEANGE LPX 3600MHz CL18
EVGA RTX 3080 FTW Hybrid w/ 280mm radiator
M.2 WD 1TB SN550 | 2 * WD Blue 1TB SATA | 2 * Toshiba N300 8TB | 400TB on a 48-bay Supermicro server
Corsair RM850X
Fractal Meshify 2
Microsoft Windows 11 Pro

Piers wrote:
This thread should help: https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-6xx...


Hi,

This is correct for your motherboard but incorrect for his motherboard.

He have an ASUS ROG SS3|DTS Sound Unbound motherboard with ALC408x codec, so :

He need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS MB) Gen2 from the first post of this thread : [DRIVERS] Realtek USB Audio (MB | Intel 5xx/6xx & AMD 5xx/6xx/TRX40).

Godofmosquitoes
Level 7
Why not just go to something like station drivers and get the latest universal Realtek HD Audio driver? It's always newer than anything the OEM's (such as ASUS) has on their homepages anyway. And yes, it works with all Realtek audio chips on all motherboards. It's like nVidia drivers - it doesn't care about your brand. It's the universal driver for Realtek audio chips.

MoKiChU
Level 40
Piers wrote:
This thread should help: https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-6xx...


Hi,

This is correct for your motherboard but incorrect for his motherboard.

He have an ASUS ROG SS3|DTS Sound Unbound motherboard with ALC408x codec, so :

He need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS) from the first post of this thread : [DRIVERS] Realtek USB Audio (Intel 5xx/6xx & AMD 5xx/6xx/TRX40).