wake from sleep issue

[shagadelic45]

Brand new Rog Strix B550-I motherboard with Windows 10 64 bit Pro.

When pc goes to sleep......moving mouse or typing on keyboard, or pushing power button....actually causes the pc to shut down.

I then have to press the power button A SECOND TIME to wake the pc.

When the pc does come back...my tabs are still open....but it shouldn't take 2 power wakes and shouldn't be "shutting down" when you are waking it....

thanks in advance

[mnksauce]

I have two Sabrent Rocket's 1TB.

• The secondary 1TB drive never disappears
  
• I tried to set each manually to PCI Gen4 and PCI Gen3
  

I feel like ASUS's response is a cop out. Sounds really like a standard customer support script. Hopefully the new AGESA version will do something.

At this point, I've just disabled sleep. It's super dumb, but this where I'm at.

[shagadelic45]

mnksauce wrote:
I have two Sabrent Rocket's 1TB.

• The secondary 1TB drive never disappears
  
• I tried to set each manually to PCI Gen4 and PCI Gen3
  

I feel like ASUS's response is a cop out. Sounds really like a standard customer support script. Hopefully the new AGESA version will do something.

At this point, I've just disabled sleep. It's super dumb, but this where I'm at.

any negatives to turning off sleep for the NVME drive? if always "on" is that bad for it?

[BigJohnny]

mnksauce wrote:
I have two Sabrent Rocket's 1TB.

• The secondary 1TB drive never disappears
  
• I tried to set each manually to PCI Gen4 and PCI Gen3
  

I feel like ASUS's response is a cop out. Sounds really like a standard customer support script. Hopefully the new AGESA version will do something.

At this point, I've just disabled sleep. It's super dumb, but this where I'm at.

Best thing to do is disable sleep and hibernate as well as fast start up. The all use the same hiberfil.sys file. Ive had the same issues for a very long time and just getting used to shutting down when Im done and powering back up when Im ready to go saves all those headaches. Cant blame it all on ASUS. I think windows doesnt help it either. If something isnt right then that hiberfil.sys that just dumps the kernel and memory contents into a the file will reload the same crap when it comes back up if it comes back up. Disable it all and it works great. A few extra seconds doesnt kill me. Just save all my work and exit out and shut down.

[JamJam8]

Sorry I didn't read the whole thread.

I had a similar problem about waking from sleep.
But after trying to update the SSD firmware using Western Digital's Dashboard app, the problem no longer occurs.
(Please note that I am not using it as a system drive.)

My (correctly working) SSD version is 211210WD. (Confirmed by Dashboard app)

I hope this helps.

[shagadelic45]

JamJam8 wrote:
Sorry I didn't read the whole thread.

I had a similar problem about waking from sleep.
But after trying to update the SSD firmware using Western Digital's Dashboard app, the problem no longer occurs.
(Please note that I am not using it as a system drive.)

My (correctly working) SSD version is 211210WD. (Confirmed by Dashboard app)

I hope this helps.

i tried that but no change.

Western Digital 500GB WD Blue SN550 NVMe Internal SSD - Gen3 x4 PCIe 8Gb/s, M.2 2280, 3D NAND, Up to 2,400 MB/s - WDS500G2B0C

[shagadelic45]

just wondering if anyone has an update or solution to the problem?

thanks

[chandlerr85]

shagadelic45 wrote:
just wondering if anyone has an update or solution to the problem?

thanks

Hi, just built a computer this week with the Rog Strix B550-I and found this thread because I was having issues of waking from sleep. I concluded that it was most likely an issue with the Sabrent NVME drive (always thought it was funny that it didn't look like it was registering in BIOS). Anyway, I just updated the BIOS (build date of 6/16/2021) and I no longer have these issues. Hope this helps.

[Mouser]

Been experiencing a similar but not quite identical issue as others have described in here. Running:

- Strix B550-F Gaming WiFi
- M2_1: WD Black SN850 500GB NVME PCIe 4.0 as boot
- M2_2: WD Black SN750 1TB NVME PCie 3.0 as a data drive
- No other storage devices in the system

On wake from sleep 10-20% of the time the SN750 data drive will be missing. Have never lost the SN850 boot drive, and have only experienced this issue on wake from sleep. The drive reappears on a soft reboot.


A clue that I've seen is on at least one occasion on wake from sleep a Windows pop up message appeared with "Select to choose what happens with removable drives G:" Which happens to be the SN750 drive. That would suggest Windows is treating the drive as removable when it is mounted, however the drive does not appear as Ejectable in the system tray after logging into Windows. So even if Windows first identifies the drive as removable, that doesn't persist after its mounted.

Actions taken:
- Verified NVME firmware up to date
- Verified drivers up to date
- Updated mombo bios to v 2006 (April 2021). Have not yet tried the new bios released a couple weeks ago.
- Disabled Windows power down storage drive options.

It's a bit tricky to troubleshoot because I might go a week or more between problem incidents. Going to try the PCI Link State Power Management setting suggested earlier in this thread or updating to the new June BIOS next.

I tried to look through the BIOS settings to see if the motherboard might be identifying the NVME drive as Hot Swapable, leading to Windows thinking that it's "removable". But I haven't identified any settings that display or control how the BIOS is reporting the NVME drives?


Any suggestions are greatly appreciated.

[Synthfox]

I was facing exactly identical issue like the user above this post.

Your specs:
- Strix B550-F Gaming WiFi
- M2_1: WD Black SN850 500GB NVME PCIe 4.0 as boot
- M2_2: WD Black SN750 1TB NVME PCie 3.0 as a data drive
- No other storage devices in the system

My specs:
- Strix B550-F Gaming WiFi
- M2_1: WD Black SN750 1TB NVME PCIe 3.0 as boot
- M2_2: WD Black SN700 500GB NVME PCie 3.0 as a data drive
- WD sata 10tb internal drive

same issue, m.2 slot 2 SSD disconnects after sleep resumes.
Just like you, I 've done all troubleshooting and after 4-6 days of playing with various settings nothing worked.
Even tried updating the BIOS to latest beta version and even swapping the SSD's.

What worked for me is - I installed Samsung 980 1 TB Nvme 3.0 drive in M.2 slot 2, issues resolved.
Seems like 2nd slot didn't liked the WD.

[Deke06]

Hi guys. Stumbled across this thread while searching the forums for an unrelated matter pertaining to my daughter's B550 ITX build.

I've seen this issue before. I don't think it's an Asus issue as I've seen it from motherboards from multiple manufacturers. I believe it's related to PCI Express link state power management.

Basically, type 'Edit power plan" in the Windows search bar, then click on 'Change advanced power settings' , click 'PCI Express' to expand it. Select "Link State Power Management" and turn this setting to off. It should (hopefully) resolve your issue.

Other settings in there that you can change if this doesn't work to your satisfaction include disabling the USB selective suspend setting as well as setting 'Turn off hard disk after" to "Never".

Hope this helps with your issue.