Stability issues with ASUS Crosshair VII WiFi

[michaelemcken]

Hi everyone,

So I am new to this forum, and also in the enthusiast consumer market.

So i just build my new PC, and it's running Windows 10 Pro, everything is installed and updated to lastest versions, Drivers, BIOS, and monitoring software (HWiNFO64) and it's booting without problems (YAY!) But i seem to have some problems getting everything to work together for what I actually need it for. Occasionally i have to reset BIOS, unplug power and do multiple restarts for the PC to be able to find my Ethernet and WiFi (both missing at the same time. But can this be due to memory clocked wrong? I can clock the memory to 3200 Mhz, and everything seems to be working fine, also during memtest, benchmarking and stress test of the entire system.

Also i seem to run into some throttling issues during gaming. My CPU and GPU is only at a around 5-25% Load, with temperatures being around 45-60C with Stock coolers, as i wanted to get the system up and running on stock, before tweaking (just so I have a baseline to work from)
CPU has maxed it's temperatures at around 62C during stress test with stock cooler, so i really doubt it's the temperatures keeping it back. I just can't seem to find out what the problem is, and why the PC works great during benchmarking, stress tests, but during games i get around avg. of 80 FPS in League of Legends (no matter the settings) 80-100 in CS:GO (same, no matter the quality of graphics) and i could go on, but i think you get the picture.

CPU: Ryzen 2700x
MB: ASUS Crosshair VII Hero WiFi
GPU: Palit GTX 980Ti
PSU: Corsair AX860i
Memory: Corsair Vengeance RGB 16GB 3600MHz (not on the vendor list)
SSD: Samsung Evo 960 500GB M.2 *

I hope someone out there might be able to come up with an answer for me.
Thanks,
Michael

[gorpo]

michaelemcken wrote:
The 4 pin might be unnecessary, but it solved my problems with the weird acting ethernet controller. Why? I have no clue. I didn't do the 24 Pin until this morning, but that solved a whole lot of other things. Ram is finnally acting as i should, boot times are for some reason shortned, fans, rgb etc is now booting every single time i start the PC.

I will try and remove the 4 Pin, after a couple of days of stable system, to see if this just helped out, while the 24 Pin was loose.

Nice. Please do test removing the 4 pin later and report back. Curious.

[schweigert]

michaelemcken wrote:
The 4 pin might be unnecessary, but it solved my problems with the weird acting ethernet controller. Why? I have no clue. I didn't do the 24 Pin until this morning, but that solved a whole lot of other things. Ram is finnally acting as i should, boot times are for some reason shortned, fans, rgb etc is now booting every single time i start the PC.

I will try and remove the 4 Pin, after a couple of days of stable system, to see if this just helped out, while the 24 Pin was loose.

wait - so you have both the 8 pin AND a 4 pin plugged in top left? I thought they said NOT to do that?

[gorpo]

schweigert wrote:
wait - so you have both the 8 pin AND a 4 pin plugged in top left? I thought they said NOT to do that?

As far as I know, there's nothing wrong with plugging both in; it's just totally unnecessary since the 8 pin alone will supply more than enough power for the CPU.

[balalahmad]

michaelemcken wrote:
The 4 pin might be unnecessary, but it solved my problems with the weird acting ethernet controller. Why? I have no clue. I didn't do the 24 Pin until this morning, but that solved a whole lot of other things. Ram is finnally acting as i should, boot times are for some reason shortned, fans, rgb etc is now booting every single time i start the PC.

I will try and remove the 4 Pin, after a couple of days of stable system, to see if this just helped out, while the 24 Pin was loose.

I have mine running with 8+4 pin and still had wifi issues. However after doing my reset that one time, the wifi has been stable, with no more wifi drops. So no idea where it stands now.

[michaelemcken]

balalahmad wrote:
I have mine running with 8+4 pin and still had wifi issues. However after doing my reset that one time, the wifi has been stable, with no more wifi drops. So no idea where it stands now.

The problem for me is that it is both WiFi and Ethernet controller, that dissapears entirely until the MB has been restarted (unplug power to PSU)
The problem also seems to persist using both 4+8 and just the 8 pin. I have made an RMA with the shop where i bought it, hopefully i get a fully working board next time.

[schweigert]

michaelemcken wrote:
The problem for me is that it is both WiFi and Ethernet controller, that dissapears entirely until the MB has been restarted (unplug power to PSU)
The problem also seems to persist using both 4+8 and just the 8 pin. I have made an RMA with the shop where i bought it, hopefully i get a fully working board next time.

yup - this is now documented by at least 5 different people. I brought it to ASUS's attention 3 weeks ago - they said they'd never heard of it.

I'm on my THIRD board -(this time went non wifi) - and i still have this issue after a restart

[michaelemcken]

Update:
No changes, i still have the Ethernet problem, it just didn't happen for a couple of tryes.

[WilVidz]

in the manual it says you can plug both 8 & 4 pin, or just the 8 pin. only using 4 pin is what you're not supposed to do,per manual.

[schweigert]

WilVidz wrote:
in the manual it says you can plug both 8 & 4 pin, or just the 8 pin. only using 4 pin is what you're not supposed to do,per manual.

got it - My power supply (Antec 900W) doesn't have an extra 4 pin 😕 sounds like it might be the fix

[michaelemcken]

Update: The ethernet controller is still acting up. It was just a coincidence that it didn't after I connected the 4 pin. I will probably have to contact ASUS again.....