Motherboard RGB LEDs no longer light up

[Xeekk]

After finally getting everything setup for my new desktop the motherboard lights all went out. I'm referring to the aesthetic RGB lighting on the board. I've toyed with all of the setting sin the BIOS related to this (there are 2 I believe) and I can't get them to come back on. They're never on. They worked for at least a day then quit. Eventually the RGB lighting on my AMD Wraith cooler also failed to come on, so now I have absolutely no RGB lighting at all. I've tried resetting all of the plugs for these to no avail. I'm not sure what could have happened since this all started well into the software portion of my build. I also updated the BIOS to the latest here on the forums (1001), but that did not help; though my fan and temps look more like they're supposed to thanks to it.

Everything works great right now except for the lighting. If I have to replace the board I will; for the price I really want EVERYTHING to work.

Any ideas? I've already sent a support ticket to ASUS, but no response yet.

[entropic-remnan]

Did the hard clear, lol. You're on to something but you're not the first. If you read around a lot of these things have been tried and some worked for some people -- for a while, lol.

Yeah, I'm not going to RMA this board even if it never lights. Overall it's up, I need it, and so I won't take it down for any length of time unless it's a critical failure.

I am a pessimist on this issue though, lol. You've really not changed anything from the starting point where we all experienced failure. From that standpoint I'm not yet convinced that you won't have the problem again.

But I don't want to sound too negative. Again, I commend you for your efforts and thanks.

[Chadd74]

Interesting. Something entropic-remnants said "one day we turned on our computers and the lights no longer worked" made me think. Both times my RGB's went away it was after power being removed. So, I decided to remove the power from my PC for a few hours. Turned it all back on. Removed the Aura software and reinstalled. Low and behold the MB showed up again in the Aura software. Unfortunately the LEDs are not actually on. It also now recognizes that I have an LED strip plugged into the board but that too is not light up. Tried to run a sync and it all crashed again. Now I cant even uninstall the thing lol.

[MCCSolutions]

Chadd74 wrote:
Interesting. Something entropic-remnants said "one day we turned on our computers and the lights no longer worked" made me think. Both times my RGB's went away it was after power being removed. So, I decided to remove the power from my PC for a few hours. Turned it all back on. Removed the Aura software and reinstalled. Low and behold the MB showed up again in the Aura software. Unfortunately the LEDs are not actually on. It also now recognizes that I have an LED strip plugged into the board but that too is not light up. Tried to run a sync and it all crashed again. Now I cant even uninstall the thing lol.

Disable them in the Bios, Restart then uninstall, run cleaner. Restart, re-enable in bios, boot to windows and install Aura with admin privileges.

Usually RGB led controller commands are similar too:

1x0000 Power State Off
0x1000 Idle(power w/nt on RGB address)
0x1001 Red
0x1002 Green
0x1003 Blue
0x1021 White(all)

I suspect that the controllers are on but are idle, the idle address is used for the Music and various other profile that need to switch the RGB lanes off but not the IC power. On many controllers Red is the default power state thats why if you have ever seen one fail its usually a faint Red or White or both.

It could be one of two other options such as NC(P) with Negative instead of Positive. Many RGB systems are P(+) SW: -R, -G, -B. Im tempted to unplug one of mine to have a comparison of pinout and voltage in switching scenarios. In theory we could tell if your controller has failed by using a multimeter and test Ground to Pin 1. If Pin 1 has voltage it should be on, if its a dead short to G, then its off.... I would probably spend more time investigating if I hadn't fixed mine and actually had it out.

[SexyTerrorisT]

Chadd74 wrote:
Interesting. Something entropic-remnants said "one day we turned on our computers and the lights no longer worked" made me think. Both times my RGB's went away it was after power being removed. So, I decided to remove the power from my PC for a few hours. Turned it all back on. Removed the Aura software and reinstalled. Low and behold the MB showed up again in the Aura software. Unfortunately the LEDs are not actually on. It also now recognizes that I have an LED strip plugged into the board but that too is not light up. Tried to run a sync and it all crashed again. Now I cant even uninstall the thing lol.

Take a chill pill grandpa the RGB issue with led on board dying and even rgb ram sticks (gskill and crosair has been documented. There is some bug in the software or the hardware implementation is dodgy. Elmor has ackneldged this on the overclock.net forum. He recommends not installing the Aura software until this is resolved. They need to put a sticky in this forum.

http://www.overclock.net/t/1624603/rog-crosshair-vi-overclocking-thread

Just don't use aura atm

[eight-bit]

SexyTerrorisT wrote:
Take a chill pill grandpa the RGB issue with led on board dying and even rgb ram sticks (gskill and crosair has been documented. There is some bug in the software or the hardware implementation is dodgy. Elmor has ackneldged this on the overclock.net forum. He recommends not installing the Aura software until this is resolved. They need to put a sticky in this forum.

http://www.overclock.net/t/1624603/rog-crosshair-vi-overclocking-thread

Just don't use aura atm

This contributed nothing. Name calling and telling us things that we already know.

Just because it has been documented doesn't mean that we have to stop looking for solutions.

Also, that thread is 1636 pages long, and also not on forums owned by Asus... We'll be fine here.

[entropic-remnan]

SexyTerrorisT wrote:
Take a chill pill grandpa the RGB issue with led on board dying and even rgb ram sticks (gskill and crosair has been documented. There is some bug in the software or the hardware implementation is dodgy. Elmor has ackneldged this on the overclock.net forum. He recommends not installing the Aura software until this is resolved. They need to put a sticky in this forum.

http://www.overclock.net/t/1624603/rog-crosshair-vi-overclocking-thread

Just don't use aura atm

Awww, did I get the widdle kiddie's knickers in a twist? You do know that anyone who calls themselves "Sexy" never is, lol. Sure that applies to you as well, baby.

Yes, they acknowledged it a Loooooonnngggg time ago and it's not fixed. And it's possible it never will be. And it's clear you don't know a thing about it or read any of my substantive posts on it. You can acknowledge a problem all day but that doesn't mean it'll get fixed. Those of us who actually know something have tried to dig it out and the deeper that rabbit hole went, the less likely it seems that it's recoverable. It may be a design error that won't be fixable without RMA and none of us want that.

You see, when most people spend premium money for a mobo they expect it to work. The memory, the special features. When they don't work, and they don't get fixed very quickly, then people both young and old get cranky and many, many of us are. Many of us have had our mobos for a while now and already installed Aura and already had persistent failure that hasn't gone away. So that advice about not installing it is USELESS.

So, stop being an obnoxious fan-boy (or girl, or whatever sex you call yourself) and wise up.

You are but a fart in the wind... a brief bad smell that passes quickly.

[entropic-remnan]

And let's look at why it's okay for all of us to complain loudly. Look at the page for the Crosshair VI, which is here: https://www.asus.com/us/Motherboards/ROG-CROSSHAIR-VI-HERO/overview/

It brags on Aura. Nothing there when you're buying it that says, "Don't install this."

It brags about simple one button overclocking -- nothing there about "if your memory isn't certain ones". By the way, memory on the approved vendor list often doesn't even run reliably (or at all) at rated speed.

It would suck to be Elmor right now and I can understand people feeling sorry for him -- but it's not just him. It's corporate behemoth known as Asus who has money and talent and who took OUR money based on a promise on their website which as it stands today is a lie.

And that's why I and many others won't take a chill pill until this gets sorted out. Asus deserves the criticism, the balls in their court, and the clock is ticking.

I'll tell you where this will go if it requires mass RMA's to fix this: a class action lawsuit. And don't believe they don't know that.

So to all you fanboys and fangirls who think you have to shut down criticism of Asus -- you're fools. I like this board and I hope it gets fixed but if it doesn't I will be signing on to get money back just like the GTX-970 folks did.

Asus: change that page for the Crosshair VI. It doesn't do what it says there.

[Boscar]

Xeekk wrote:
After finally getting everything setup for my new desktop the motherboard lights all went out. I'm referring to the aesthetic RGB lighting on the board. I've toyed with all of the setting sin the BIOS related to this (there are 2 I believe) and I can't get them to come back on. They're never on. They worked for at least a day then quit. Eventually the RGB lighting on my AMD Wraith cooler also failed to come on, so now I have absolutely no RGB lighting at all. I've tried resetting all of the plugs for these to no avail. I'm not sure what could have happened since this all started well into the software portion of my build. I also updated the BIOS to the latest here on the forums (1001), but that did not help; though my fan and temps look more like they're supposed to thanks to it.

Everything works great right now except for the lighting. If I have to replace the board I will; for the price I really want EVERYTHING to work.

Any ideas? I've already sent a support ticket to ASUS, but no response yet.

Hi I had a different problem with my C6H board and was ask to try altering the S4-S5 in the Bios I found that this can disable the RGB lighting on the board. In case you want to check this out you can find it in the bios at this location " Advanced Menu - APM Configuration and from there Set ERP Ready to Enable S4 + S5".

Hope this is on time to help you.

[djbeatstyling]

maybe you need to update aura firmware
this solution worked for me

https://rog.asus.com/forum/showthread.php?94418-Aura-firmware-reflash-recovery-tool

[APM-Pixel]

djbeatstyling wrote:
maybe you need to update aura firmware
this solution worked for me

https://rog.asus.com/forum/showthread.php?94418-Aura-firmware-reflash-recovery-tool

Everything is working fine on the board minus the back IO lights. i have tried everything to get these to light up and haven't had any luck. i have updated the BIOS and used the flasher tool you mention above but still nothing. is there anything more you can suggest?

The odd thing the other set of light on the board under the GPU work fine with no problems

i know there is the small RGB header (5 pin one) these lights plug into on the board, is it worth disconnecting this and reconnecting?