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Internal USB2.0 (USB15) not working with Corsair Hydro?

Chrome_N
Level 9
Hey guys,

Today, I ran into a puzzling problem. I installed a new Corsair Hydro H115i AiO cooling system in my CH6E, connected everything and it runs fine except that the Corsair Link software does not see the pump when connecting it to the internal USB2.0 (which is that shared USB15) post.
When I use another USB cable and connect the pump to an external USB, the device is recognized by Windows device manager and Corsair Link works. As soon as I plug the pump to the single(!) USB connector, Windows does not see the pump anymore.

I suspect it may be either a faulty cable or the USB15 is not working the way it should (I set it to USB in the BIOS).

Any experience or ideas on your side?

Cheers you lot!
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18 REPLIES 18

specialedge wrote:
Is this the type of behavior you've been experiencing?

Seems like what Taij was saying, that something is shorting out and you have to let it dissipate.... In this clip the PC has been sitting in the cool room for about 5 min before powering up the PSU and then the system. The Corsair logo, which I was suprised to learn the other night was an LED, lights up, turns red, and begins a rapid flashing as it fades and dies.

Clip here: (careful, as of this posting the video is still being processed, post-upload. IANAYT'er)
https://www.youtube.com/watch?v=6k3SJZ2z7Eg

I can still plug my 4 fan/2 y-splitter assembly into the CPU/CPU_OPT ports which keeps the CPU cool, but it sucks running a crippled system made up of the same manufacturer's parts.


erm - no. This thread‘s topic is entierly different from the things you‘re writing 

Damn, that youtube link was bad. Updated link: https://youtu.be/Lm93K7Ssv6I

I found this cable on Amazon, which arrived this evening, and did not solve my problem:

https://www.amazon.com/gp/product/B00CS3Y2XS/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

I will now attempt to install the H100i on my TUF Sabertooth 990FX system and see whether the unit is faulty. The perils of purchasing used....

(On a side note, the above USB cable is installed with the fans connected to the corsair's ports. Only the AIO pump is presumably running. I have been on this system for about 2 hours when I realized the radiator cooling fans were not powered. Fortunately, the ambient temperature in here is 67F/19C, and this hasn't caused a single problem, other than freezing my *** off)

specialedge wrote:
Damn, that youtube link was bad. Updated link: https://youtu.be/Lm93K7Ssv6I

I found this cable on Amazon, which arrived this evening, and did not solve my problem:

https://www.amazon.com/gp/product/B00CS3Y2XS/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

I will now attempt to install the H100i on my TUF Sabertooth 990FX system and see whether the unit is faulty. The perils of purchasing used....

(On a side note, the above USB cable is installed with the fans connected to the corsair's ports. Only the AIO pump is presumably running. I have been on this system for about 2 hours when I realized the radiator cooling fans were not powered. Fortunately, the ambient temperature in here is 67F/19C, and this hasn't caused a single problem, other than freezing my *** off)


oops. Seems that your Hydrohas some severe problems. Definitely not the out of the box experience.
For the USB, I am still waiting for my internal cable. Using an external USB cable is a good workaround but I want to have the Hydro internally cabeled.

Big_Gray wrote:
I have the same AIO on my CH6. Same USB header, everything is ok. I did not make any changes in the BIOS.

Corsair Link software can be troublesome. Did you checkout their forum:

http://forum.corsair.com/v3/forumdisplay.php?f=155

Thanks for your reply! Now I know that it is working somewhere and that it is "only" faulty cable or the Link software!

Spec-Chum
Level 7
I had the same issue; I seem to have fixed it by moving my external USB drives to different ports on the back - I moved them from the ones closest to the Ethernet port to the ones closest to the top.

I think it's a USB conflict.

Chrome_N
Level 9
Got another USB cable (Delock Cable USB 2.0 pin header female 5 pin > USB 2.0 Type Mini-B male 30 cm) but the pump is not seen by Windows/Corsair Link software. So it is definitely the USB_15 post on the mainboard which does not recognize it because when I use a USB cable plugged to an external USB, the pump is recognized in Windows as "Corsair USBXp Driver" and it can be configured via Corsair Link.
So far, I am going to give up on this matter 😞

lightknightrr
Level 8

lightknightrr wrote:
This has the cable you're looking for: http://www.corsair.com/en-us/hydro-series-h100i-h80i-cable-kit


it isn't the cable, it is a messy USB_15. Too bad that Asus designed the CH6E with only one USB2 onboard. An alternative would be a USB3.1 hub which I would mount in the case - alas, there is only this Type B connector available and I wasn't able to find a USB3.1 which could use it as an input. Any ideas on that?

lightknightrr
Level 8
Give up. I have yet to find a USB 3.1 Gen 2 Hub.