Crosshair VII and Ryzen 2700x - Random shutdown's, anyone else?

[bnbruno]

Curious if anyone else that has this motherboard has experienced random shutdowns on this board. I switched over from the ASRock TaiChi X370, using all the same components but the CPU.

Did not experience any issues on the old board and the temperatures are well within reason.

Running the following setup:

• ASUS Crosshair VII Hero WIFI
  
• Gskill Trident Z F4-3600C16D-16GTZ (3600 MT/s @ 16-16-16-35-52)
  
• Ryzen 2700x
  
• EVGA SuperNova 1000 P2
  
• Crucial M500
  
• Soundblaster Z Sound Card
  
• MSI Geforce 1080 TI ARMOR OC 11g
  

CPU is Overclocked to 4.2ghz @ 1.4v

The interesting thing is that the machine does not randomly shutdown under stress tests like OCCT or AIDA. It will, however, shut down randomly during gaming or even casual browsing, May shut down once in a session, may not shut down at all, or may shut down two more more times in a session.

When the issue does rear it's head, all of the lights (USB peripherals, ASUS RGB indicators, etc) are on. I have to turn the PSU switch to off to clear the power on the board before I can turn the systen back on.

[Phoenix801]

bnbruno wrote:
Curious if anyone else that has this motherboard has experienced random shutdowns on this board. I switched over from the ASRock TaiChi X370, using all the same components but the CPU.

Did not experience any issues on the old board and the temperatures are well within reason.

Running the following setup:

• ASUS Crosshair VII Hero WIFI
  
• Gskill Trident Z F4-3600C16D-16GTZ (3600 MT/s @ 16-16-16-35-52)
  
• Ryzen 2700x
  
• EVGA SuperNova 1000 P2
  
• Crucial M500
  
• Soundblaster Z Sound Card
  
• MSI Geforce 1080 TI ARMOR OC 11g
  

CPU is Overclocked to 4.2ghz @ 1.4v

The interesting thing is that the machine does not randomly shutdown under stress tests like OCCT or AIDA. It will, however, shut down randomly during gaming or even casual browsing, May shut down once in a session, may not shut down at all, or may shut down two more more times in a session.

When the issue does rear it's head, all of the lights (USB peripherals, ASUS RGB indicators, etc) are on. I have to turn the PSU switch to off to clear the power on the board before I can turn the systen back on.

I'm having the exact same issue and as I look through your on-board devices I noticed that we share just two pieces of hardware: the PSU and the proc. New BIOS update didn't fix anything. The issue happens completely at random. I may be using it gaming, I may be watching porn, or I may not even be home at all, it'll shutdown. There are no events in the Event Viewer about the shutdown except that it was unexpected, and in order to power back on my PC, I have to completely remove power by flipping the switch on the PSU and then hold the power button down for 30 seconds. There are no "thermal event" messages, (how could there be, my proc never goes above 135 tops (so far). I've tested the RAM and PSU both and they are good. I've re-installed Windows (win10x64) and run both versions 1803 and 1809 and the issue persists. I've stressed the proc and it's come out fine. And all my peripherals and on-board devices are the exact same ones I was running in my Crosshair Hero VI with no trouble at all. Does anyone out there have any ideas because I'm fresh out.

[gupsterg]

Phoenix801 wrote:
New BIOS update didn't fix anything.

The new UEFI achieves nothing if the applications that may access Super IO chip do not use ASUS WMI. Perhaps you have something like a monitoring application, RGB control software, etc which is not using ASUS WMI, hence random shutdowns, etc.

[Rinzlerz]

Phoenix801 wrote:
I'm having the exact same issue and as I look through your on-board devices I noticed that we share just two pieces of hardware: the PSU and the proc. New BIOS update didn't fix anything. The issue happens completely at random. I may be using it gaming, I may be watching porn, or I may not even be home at all, it'll shutdown. There are no events in the Event Viewer about the shutdown except that it was unexpected, and in order to power back on my PC, I have to completely remove power by flipping the switch on the PSU and then hold the power button down for 30 seconds. There are no "thermal event" messages, (how could there be, my proc never goes above 135 tops (so far). I've tested the RAM and PSU both and they are good. I've re-installed Windows (win10x64) and run both versions 1803 and 1809 and the issue persists. I've stressed the proc and it's come out fine. And all my peripherals and on-board devices are the exact same ones I was running in my Crosshair Hero VI with no trouble at all. Does anyone out there have any ideas because I'm fresh out.

Does it happen around the same time each day?

[theoneandonlymr]

I have had this happen quite often, I have put it down to over heating so far in my case , since at the time its folding and crunching and if the gpu resets its profile from the low settings i have it at to default it heats the single rad loop too much ,im planning on adding more rad, so ill see how that goes.

this is something to consider though since my cpu uses PBO only and is only clocked high on its memory at 3400.