Crosshair VI Hero bug reports

[elmor]

Hi guys, you can help improving the C6H by reporting your bugs using this form https://docs.google.com/forms/d/e/1FAIpQLSeWovVLyETJTI4-6r0h5SDzj8muLTjAGfoszKqZoySBOb684w/viewform. Please only report verified and replicable bugs. If in doubt, you can ask here.

[bitsec]

Pawemol12 wrote:
I have noticed that when I put my pc to sleep and later wake it on the temperature reading on TMPIN0 in hwmonitor is 20°C above normal level. Normally my average cpu temp is about 30°C on idle. But after waking from sleep(no hibernation - hibernation works fine) the temp is about 50°C. I think it's board issue. I have 1701 bios.

Hi, I have the same wake-up issue with my C6Extreme!

Another (C6Extreme-related?) wiered thing is a 0.065V VDDP . Why so low? Didn't hat this with my C6H Wi-Fi AC Board...

At least I can confirm, that my cold boot problems disapeared after raising my VDDSOC Voltage Offset from -0.05V to 0.025V (=AI/BIOS 1.046V)

[Riekopo]

This is about my new Crosshair VI Extreme board. I've been messing around with it and I've noticed a few things which might be bugs. First, I cannot get the NZXT internal USB hub to work with the board consistently. I have to use this third party hub because the motherboard for some reason only has one internal USB 2.0 header. That is a very annoying design decision to be frank. There are a ridiculous amount of rear USB ports that will probably never get used, but only one USB 2.0 header for AIO coolers and front panel case USB ports.

Second, I've used another motherboard with the same Realtek audio codec, the ALC 1220. So I know the codec is physically capable of Dolby Digital Live and DTS Connect. However, I cannot figure out how to enable it on this board. Another issue I've noticed is very high DPC latency. I tested it and it's literally the highest I've ever measured on a motherboard audio solution. This is kind of a big deal for a beginner audiophile like myself.

Third, this is more of a feature request than a bug. Basically all of Asus's competitors high end motherboards allow you to fully control the RGB lighting from the BIOS. On this supposedly high end Asus board though you can't. I would vastly prefer to control my lighting through the BIOS rather than software.

[ramon_medina_b]

Hello, i just want to comment about my motherboard, asus crosshair VI hero, i been having trouble with the network adaper,(intel i211), when i bough the motherboard i had the problem that constantly lost internet conection, sometimes just the red x appears, sometimes the adapter dissapear from the device manager, and sometimes just froze and gave me the bsod, after a few bios updates, the problem apear to be solved, but at least this weak, i bean having the same problems again, the latest bios i had was 1701, today i update to the 3008 version, and the problem persist, i dont know for sure if this problem started after a windows update in the last weak, i have the latest intel drivers, windows 10 pro x64.

[Clouseau]

ramon medina b wrote:
Hello, i just want to comment about my motherboard, asus crosshair VI hero, i been having trouble with the network adaper,(intel i211), when i bough the motherboard i had the problem that constantly lost internet conection, sometimes just the red x appears, sometimes the adapter dissapear from the device manager, and sometimes just froze and gave me the bsod, after a few bios updates, the problem apear to be solved, but at least this weak, i bean having the same problems again, the latest bios i had was 1701, today i update to the 3008 version, and the problem persist, i dont know for sure if this problem started after a windows update in the last weak, i have the latest intel drivers, windows 10 pro x64.

Did you get the driver from here: https://downloadcenter.intel.com/product/64403/Intel-Ethernet-Controller-I211-Series

[nitrosito]

Azgoodazdead wrote:
Ever since July or June, my PC WILL NOT stay shutdown or stay asleep. I have turned off all timers in power management n stuff but nothing. In Event Viewer, it says the wake up sources are random as listed: Power Button, Unknown, ASMedia USB3.1 eXtensible Host Controller (ASM1143), and S4 Doze to Hibernate. ASUS customer service isnt much help either when I called them. They said that Host controller isnt an issue and havent heard any issues about it being the cause and that I am the first one. They suggested that an RMA isnt needed and is probably more on the Windows 10 side. I never had this restarting issue so much on my other setup with AMD FX series. I have yet to call Windows customer service to help on this. A full reformat may fix this but I am trying not to.

To get an idea of what im facing, this guy on youtube is having the exact problem as me: https://www.youtube.com/watch?v=DF2-NZocOjo

I will try the battery again but for 30 minutes at another time. Any help is much appreciated. Idk if this is bug related or not. Please :'(.

Same problem here
You find a solution? I cant shutdown my pc

[1noon1]

https://rog.asus.com/forum/showthread.php?104956-PCIe-3-0-x16-slot-works-only-at-x8

[KeithMyers]

I just tried to hookup the USB cable from my Corsair HX1000i power supply to USB15 and discovered that it is non-functional. Was working on my Prime Pro before I made the transplant. Verified the USB connection is good from the power supply by plugging a mini-USB cable into a case USB2.0 port and the supply gets connected.

Unplugged the case USB2.0 cable from USB 1112 port on the motherboard and plugged the HX1000i cable into that header and the power supply gets seen. I then plugged the case USB cable into USB15 and found that no mouse or keyboard is detected.

Conclusion. Either the header is not really functional on the motherboard even though it is enabled in the BIOS or my motherboard is defective.

Can anyone who has the C7H confirm that their USB15 header works?:(

[Edit]
Helps if you more closely examine the pinout drawing in the manual and notice that the top row in the USB15 header has NC to the DATA lines. So that is why my Corsair HX1000i cable gets no connection when plugged in. It only has the back row pinned out. Repinned the connections on the cable header plug to the front row and now the power supply gets connected to the motherboard.

So nothing wrong with the header nor my motherboard. Not sure why ASUS didn't fully populate that header with the usual two USB connections like on my X370 Prime Pro or Crosshair V motherboards. This is probably going to catch a few more people out unless they pay good attention to the motherboard manual pinout drawing.

[Maverick009]

I upgraded the C6E to Bios 6201, and now am noticing a few issues. The fan controls, are buggy and when disabling Q-Fan in the Bios, the ASUS AI Suite now cannot read the temps correctly and using HWinfo, I can see the correct temps but under the Asus EC, the temps on motherboard, CPU, and CPU socket are definitely not reading correctly as they report temp just as 255.00. Also I now have a Cooler Master AIO RGB 240R Cooler and when connecting the RGB box to the internal USB 2.0 header, it doesn't seem to work. Maybe not enough power or another issue entirely different? I have to plug the box into the internal USB 3.0 port and it works perfectly. Also I am noticing the power LED light of my case doesn't come on when the motherboard is powered on. I tried to get it to work with both the Q Connector and directly plugging into the motherboard header, but nothing and I know the LED light works. Hoping not to find any more issues. ASUS please release a new Bios that can also fix these bugs.

[Bitey]

Maverick009 wrote:
I upgraded the C6E to Bios 6201, and now am noticing a few issues. The fan controls, are buggy and when disabling Q-Fan in the Bios, the ASUS AI Suite now cannot read the temps correctly and using HWinfo, I can see the correct temps but under the Asus EC, the temps on motherboard, CPU, and CPU socket are definitely not reading correctly as they report temp just as 255.00. Also I now have a Cooler Master AIO RGB 240R Cooler and when connecting the RGB box to the internal USB 2.0 header, it doesn't seem to work. Maybe not enough power or another issue entirely different? I have to plug the box into the internal USB 3.0 port and it works perfectly. Also I am noticing the power LED light of my case doesn't come on when the motherboard is powered on. I tried to get it to work with both the Q Connector and directly plugging into the motherboard header, but nothing and I know the LED light works. Hoping not to find any more issues. ASUS please release a new Bios that can also fix these bugs.

For hwinfo, install the latest version and then run it and reset preferences. The next time you run it it will popup a dialogue about enabling asus EC which should get the read out working.

And I am having the same issue with fans.... there is a thread about it

https://rog.asus.com/forum/showthread.php?93421-AiO-Header-and-CPU-Fan-headers-shut-down/page8

For me the chassis fans and pump header randomly go to 0 rpm ( had a couple of thermal shutdpowns before I realised)

Ether revert 3502 as fans were reliable for me with that one or connect critical stuff directly to your psu. My water pump is now connected directly to psu via molex adapter.

Also complain directly to ASUS tech support, an official bios that turns off pumps and cooling fans is dangerous and should never have been released

[gigasalt]

My chassis fans are stuck at 100% after doing q fan testing. Pulled power hit clear cmos and the issue persists. How do you get this back to factory settings? Thanks