- last edited on by
ROGBot
Hello, I have been having an issue with my new motherboard that I think I've narrowed down the trigger for the issue being the PCI Express Link State Power Management option in windows.
Basically I will be watching a video and then the video will freeze and remain frozen for up to 15 seconds, sometimes having to close the video player then opening the video file again.
At first I thought it was the video player itself, then I used a different player and the issue happened still.
I thought there was an issue with the hard drive, scanned it, no issues found, then the issue happened with a different hard drive, scanned it, no issue found.
Then I checked Event Log to see what it caught and this is what is happening.
In General tab for storahci in Event Log it reads "Reset to device, \Device\RaidPort0, was issued."
For disk it reads "The IO operation at logical block address 0x1303b1a8 for Disk 1 (PDO name: \Device\00000037) was retried."
Then I spent a while searching for what would cause this issue and one thing I read was disabling the PCI Express Link State Power Management option in Windows from it's default value of "Moderate Power Savings" to "Off", and so far I have not had this error appear again in Event Log or video files freeze again.
So from my limited understanding basically PCI Express is being put to sleep and then waking up which is causing the player / system to lose connection to the hard drive / video file.
It would be nice to have the pci express power saving feature set to it's default value, for now I will keep it set to off for fear it's going to corrupt a hard drive.
I hope this issue can be fixed via a Bios update, I have updated to the most recent beta 1801 bios, prior I was using the newest non-beta 1202, actually updated that also in the hopes it would fix this error I am reporting here which it did not.
Is there a more official way of reporting issues to Asus? the way I understand it this forum is basically for users to interact with each other.
Basically I will be watching a video and then the video will freeze and remain frozen for up to 15 seconds, sometimes having to close the video player then opening the video file again.
At first I thought it was the video player itself, then I used a different player and the issue happened still.
I thought there was an issue with the hard drive, scanned it, no issues found, then the issue happened with a different hard drive, scanned it, no issue found.
Then I checked Event Log to see what it caught and this is what is happening.
In General tab for storahci in Event Log it reads "Reset to device, \Device\RaidPort0, was issued."
For disk it reads "The IO operation at logical block address 0x1303b1a8 for Disk 1 (PDO name: \Device\00000037) was retried."
Then I spent a while searching for what would cause this issue and one thing I read was disabling the PCI Express Link State Power Management option in Windows from it's default value of "Moderate Power Savings" to "Off", and so far I have not had this error appear again in Event Log or video files freeze again.
So from my limited understanding basically PCI Express is being put to sleep and then waking up which is causing the player / system to lose connection to the hard drive / video file.
It would be nice to have the pci express power saving feature set to it's default value, for now I will keep it set to off for fear it's going to corrupt a hard drive.
I hope this issue can be fixed via a Bios update, I have updated to the most recent beta 1801 bios, prior I was using the newest non-beta 1202, actually updated that also in the hopes it would fix this error I am reporting here which it did not.
Is there a more official way of reporting issues to Asus? the way I understand it this forum is basically for users to interact with each other.
Thought I'd better update the thread about receiving a response from Asus Customer Care stating that the internal team is now aware of this issue and that the issue will need to be fixed with a subsequent bios update, no date is given for the release of the bios.
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As a temporary workaround this seems to be working.
This registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\0b2d69d7-a2a1-449c-9680-f91c70521c60
Setting Attributes REG_DWORD to 2, from it's default value of 1.
Then this key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\dab60367-53fe-4fbc-825e-521d069d2456
Setting Attributes REG_DWORD to 2, from it's default value of 1.
Then in power options under Hard disk changing AHCI Link Power Management – HIPM/DIPM to Active.
Then change "Turn off hard disk after" to Never.
Then AHCI Link Power Management – changing it from Adaptive to 0 millisecond.
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As a temporary workaround this seems to be working.
This registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\0b2d69d7-a2a1-449c-9680-f91c70521c60
Setting Attributes REG_DWORD to 2, from it's default value of 1.
Then this key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\dab60367-53fe-4fbc-825e-521d069d2456
Setting Attributes REG_DWORD to 2, from it's default value of 1.
Then in power options under Hard disk changing AHCI Link Power Management – HIPM/DIPM to Active.
Then change "Turn off hard disk after" to Never.
Then AHCI Link Power Management – changing it from Adaptive to 0 millisecond.
