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1004B-bios for Crosshair 7 Hero???

xeizo
Level 12

‎11-29-2019 07:25 AM - last edited on ‎03-06-2024 07:21 PM by Community Admin

Over at overclock.net, a user posted a reply from an Asus-official today. The message was that there is no ETA for a new bios for C7H:

"Thank you for contacting Asus support. My name is Arsen.

Unfortunately at the moment there is no release date announced. We do not have an ETA for this currently."


My low end Gigabyte B450 has already had THREE iterations of 1004B-bios, the latest one correcting the reported PCIE-issues from all vendors.

Would be real nice if someone from Asus clarified what's going on?
R9 7950X - ASUS X670E Crosshair Extreme (bios 0803) - 32GB HyperX Fury Beast @6200c32 - Corsair H150i Pro - ASUS RTX3080 TUF OC V2 - Phanteks P400A - Corsair RM850 - WD SN850
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20 REPLIES 20

Duvar
Level 7

‎11-29-2019 01:24 PM

Sorry but here is no one who can answer your question, because we are left here without any support or whatsoever.
We are asking this since many weeks, i didnt saw any employee answering. You or better WE know, what we will buy next time and that will NOT be an ASUS motherboard, thats for sure! They dont care about us, thats the truth...
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WheelC
Level 8
In response to Duvar

‎11-29-2019 02:56 PM

The only thing that makes sense to me is that they haven't sold enough x570. I think they are betting on the black friday frenzy and impatience to sell some more.
I don't see it as our fault that they were short sighted on the x570 demand. Between the chip set fan and pcie4 lacking any real benefit right now, how could they see it any different than we did? Sad because I once liked their stuff.
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RNG_AGESA
Level 9
In response to WheelC

‎11-30-2019 12:10 AM

Crosshair 7 was a superb mb 2018 but it got outdated 2019. there no support any longer.
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maxrealliti
Level 9

‎11-30-2019 12:50 AM

look at the lists of other vendors only asus has problems https://www.hardwareluxx.de/community/f12/ultimative-am4-uefi-bios-agesa-ubersicht-28-11-19-a-122890...
Ryzen 9 7950x (CPU) || Crosshair 670E Extrem (1510 Bios) (Motherboard) || F5-6000J3040G32GX2-TZ5NR (C30 6000Mhz 1.4V) (RAM) || NZXT Z73 (Cooling) || PowerColor Red Devil Limited Edition RX 7900 XTX (GPU) || Samsung 980 PRO NVMe 1Tb (Hard Drive) || Samsung 980 Pro NVMe 2Tb (Hard Drive) X 2 || Seasonic Vertex gx-1200 (Power Supply) || Samsung odyssey g8 oled (Monitor) || Asus ROG Strix scope TKL (Keyboard) || ASUS ROG Gladius II (Mouse) || Win 11 Pro 22H2 (Operating System)
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xeizo
Level 12

‎11-30-2019 12:52 AM

The reason for delay can not likely be for pushing X570, because everyone would buy a Gigabyte/MSI/Asrock X570. No gain for Asus.
R9 7950X - ASUS X670E Crosshair Extreme (bios 0803) - 32GB HyperX Fury Beast @6200c32 - Corsair H150i Pro - ASUS RTX3080 TUF OC V2 - Phanteks P400A - Corsair RM850 - WD SN850
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FawltyBasil5
Level 7
In response to xeizo

‎11-30-2019 02:25 AM

Everyone knows how important customer support is these days.
This lack of communication is beyond me. They are destroying their own brand by not talking to people.
How hard can it be?
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darkage
Level 11

‎11-30-2019 02:28 AM

L3-Customer_Care@asus.com
use this email
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RNG_AGESA
Level 9
In response to darkage

‎12-03-2019 07:50 AM

any news? @ASUS
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FawltyBasil5
Level 7
In response to RNG_AGESA

‎12-04-2019 10:51 AM

Answer ASUS product support:

I have consulted with our engineers and unfortunately, we will not have no plans for AGESA 1.0.0.4 for ROG CROSSHAIR VII HERO and ROG CROSSHAIR VII HERO WIFI currently. Things could change when next year comes around.


I think they are on holidays, drinking pina coladas and getting caught in the rain.
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