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Ryujin III brightness issue

dbpavey
Level 8

IMG_1888.jpgMy ryujin iii is new but i cant help but think it should be brighter.  It was on 70% with new system install - but adjusting it to 0 or 100% doesnt change the brightness.  Any workaround?  

I have reformatted the computer recently

I have reinstalled armoury crate 

 

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17 REPLIES 17

Aureliannn_ROG
Customer Service Agent

Hi @dbpavey ,

based on your question, are you adjusting the brightness in Armoury Crate? 
In which option did you set it to 70%? Can you provide a screenshot? 
What is the current lighting effect you have? 

May I inquire when did the issue started to occur?

Have you change any setting or update anything then the issue occur?
Have you used the official uninstall tool to uninstall and reinstall the software? 
If the issue persists, please provide a screenshot of the Armoury Crate update center page and logs for analysis.

For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)

https://www.asus.com/support/FAQ/1043747/#a14

After recording the log, please upload it to the cloud, approve access, and PM me the link. Additionally, kindly provide the product serial number. 
Thank you.

Hello, its been weeks and still have yet to hear from anyone. 

I am still waiting to hear from you.  Could I please have a response?

dbpavey
Level 8

This is a brand new system.  But watching youtube videos my screen seems much dimmer.  So I noticed it as soon as I booted.

I have only used Armoury Crate to check/adjust brightness.  It was defaulted on 70% - I am thinking it might be stuck at 70% becasuse when I raise or lower the brightness (in AC) it doesn't change at all.

 

Will send PM now - its not letting me submit photos in this reply

Aureliannn_ROG
Customer Service Agent

Hi @dbpavey ,

we apologize for the delayed response due to the holiday season.

We have received your PM messege.

 Could you please record a video demonstrating the issue where adjusting the brightness does not affect the water cooling lighting?

This will help us investigate the issue further with our backend team.

Thank you for your cooperation.

Sending you a PM now

Have you had a chance to review the video i sent?

Have you all reviewed the video I sent?  It’s been two weeks with no response.

muti
Level 7

Bruh ac have just sleep mode brightnes its solo stupid ör incant see and screen so bad