ROG Ryuo IV SLC 360 - Firmware 1.0.9 - the selected firmware file is incorrect

[LoNy]

Hi,

I tried to install the new 1.0.9 firmware, but when I attempt to install the .zip file, the ASUS Hub shows the message: “The selected firmware file is incorrect.”
I think ASUS might have compiled the data incorrectly.

Regards

[Aureliannn_ROG]

Hello,

Please follow the steps below to verify the update process:

1. Do not use the “ROG RYUO IV Series Firmware File” from the BIOS/Firmware section of the ASUS support page for now.

2. Instead, please install the ASUS InfoHub Software ROG RYUO IV v0.7.3 for Windows 10/11 64-bit from the official website.

   

3. After installation, open ASUS InfoHub Software and follow the steps below:

   1. Go to the main interface and click Settings.

   2. Scroll down to find Firmware Version, then click Browse.

   3. When prompted, select the downloaded FW file to start the update process.

4. When prompted, select the FW file you have and proceed with the update.

After completing the process, please check whether the firmware updates successfully.
If the update fails, kindly provide the error message or a screenshot for our reference.

Thank you for your cooperation and understanding.

[LoNy]

Hi,

That doesn’t work. I’m already using version 0.7.3. You click on "Check for Update", then the URL opens. You go to Firmware and download the file. After that, I click on Browse, select the file, and the error occurs. The file isn’t compiled correctly — you need to repack it again.

[ROGn7crt0e44sus]

I have a feeling this is gonna be a lot of back-and-forth cheers for the tip on turning the screen off that allows my monitor to sleep. I really hope they get this resolved for us tonight. I’m fairly over it already.

[ROGn7crt0e44sus]

Also, there is no other way to download the software other than the official site. I don’t know what he’s going on about there.

[Aureliannn_ROG]

Hi @LoNy ,

we have sent you a private message. Please assist us by checking the message so that we can provide further assistance. Thank you for your cooperation.

[Aureliannn_ROG]

Hi all,

We sincerely apologize for the inconvenience caused. Your issue has been reported to the relevant team for further investigation. We’ll keep you updated as soon as there’s any progress.

Thank you for your understanding and patience.

[ROGn7crt0e44sus]

So can we have this resolved tonight can you recompile the file so it will allow us to update

[LoNy · Accepted solution]

I found the solution — but Asus made a mistake. You have to rename the downloaded file ROG_RYUO_IV_SLC_360_ARGB_Serie_FW_1.0.9.zip from the website to ROG RYUO IV Series Firmware File.zip. After that, it works.

[ROGn7crt0e44sus]

I’ll give it ago you’ll be my hero mate

[ROGn7crt0e44sus]

Mate I don’t know how to express my thanks your a master mind absolute superhero. Many thank youse from down under Australia you made my night. Thank you again