08-10-2025 11:39 AM
Hi
This is my system
TUF GAMING X870-PLUS WIFI
ROG RYUO III 360 ARGB
when i shutdown the system CPU cooler RGB is still working, even i change this option below in bios to Aura Off
Advanced\Onboard Devices Configuration\LED lighting\When system is in sleep, hibernate or soft off states.
but i think this option doesn't effect on CPU cooler, because the cooler is connect to USB port. what should i do?
08-12-2025 01:29 AM
Hi @ApocalypseNow ,
thank you for your report. We would like to confirm the following:
If the issue persists, please provide the Armoury Crate log and your product serial number via Pm box so we can forward the details to our backend team for analysis.
The log contains detailed information about the software’s operation and will help our backend team identify the root cause.
Please make sure the log captures the exact moment the issue occurs:
How to collect the Armoury Crate log file:
Please refer to Q5: “What is APP Diagnostics? (New feature)”
https://www.asus.com/TW/support/FAQ/1043747/#a14
After collection, please upload the log file to a cloud drive and send us the cloud link, the time of occurrence, and the steps to reproduce the issue via private message. Also, please provide your product serial number for reference.
Thank you for your understanding and cooperation.
08-12-2025 09:30 AM
thank you.
i just enable Erp in bios for s4+s5 . now when the system is shutdown ,cpu cooler is off too.