ROG Ryujin III 360 CPU TEMP N/A AND GPU TEMPS IS WORKING FINE

[cicarulez]

Hi all,

After launching FC25 on Windows 11, the CPU temperature shows as "N/A", and the pump speed control stops working entirely. I’ve tried restarting, resetting the pump, and checking for firmware updates, but nothing works.

This issue didn’t occur with previous FC versions, so it seems specific to FC25. Has anyone else experienced this? Any suggestions on how to fix it?

Thanks in advance!

[Aureliannn_ROG]

Hi @cicarulez ,

Regarding the abnormal temperature display issue you're experiencing, we would like to gather more information. Please confirm the following:

1. Software impact: Does this issue only occur when using FC25 software? If you uninstall FC25, does the temperature display return to normal?
2. Firmware update: Please confirm that the firmware of your motherboard, CPU, graphics card, and all other hardware is updated to the latest version.
3. When the problem occurred: Did this problem exist from the beginning of the purchase, or did it appear later?
4. Software reinstallation: We recommend that you try completely uninstalling and reinstalling FC25 to rule out software conflicts or corruption.
5. Hardware connection: Please check if the connection between the water cooler head and the motherboard is secure to ensure stable signal transmission.
6. Overclocking settings: If you have overclocked your system, we recommend that you restore it to the default settings to rule out instability caused by overclocking.

Thank you.

[cicarulez]

I can't reply with information. After pressing reply, the message disappears.

[cicarulez]

Hi @Aureliannn_ROG ,

I am experiencing an abnormal temperature display issue, and here are the details you requested:

Problem Description:

The issue occurs after launching certain games, including FC25 and Battlefield 2042, and persists even after closing these games until the system is restarted.
Windows Event Viewer logs indicate that the "Asus COM Service" crashes and does not restart correctly.
Reinstalling FC25 did not resolve the issue, nor did reinstalling Windows 11 and all drivers.
The issue began about a month after purchase, following an update of either Armoury Crate or FC25 software. Initially, everything worked fine.
Hardware connections are secure, and there is no overclocking; all settings are configured to default values for the CPU and RAM (EXPO is disabled).
System Specifications:

Motherboard: ASUS TUF GAMING B650M-PLUS WIFI
BIOS Version: 3057 (AGESA ComboAM5PI 1.2.0.2a)
CPU: AMD Ryzen 9 7950X3D
GPU: NVIDIA GeForce RTX 3070 Ti
RAM: DDR5 6000 MHz, 16 GB, Lexar (EXPO disabled)
Power Supply: Seasonic FOCUS GX-850 Fully Modular, 80PLUS Gold, 850W
Driver Versions:

AMD Chipset Driver: 6.10.22.027
ASUS Bluetooth Driver: 16.4013.2401.503
ASUS Wi-Fi Driver: 6001.15.153.1
Realtek Audio Driver: 6.0.9754.1
Realtek LAN Driver: 1125.21.903.2024
Armoury Crate Versions:

Armoury Crate UWP App 5.9.9.0
ROG Live Service 2.4.24.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate lite service 5.9.9
Aura Wallpaper Service Non installato
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS AIOFan HAL 1.4.0.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.5.0.2
ASUS Ambient HAL 4.2.0.0
AacVGA 0.0.7.0
KingstonDram 1.1.36
AURA DRAM Component 1.1.27
ENE RGB HAL 1.1.53.0
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.21
AIOFanSDKPlugin 2.00.02
AiSuiteSDK 1.02.18
MainSDK 2.01.29
MbLedSDK 3.00.40
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.18
Armoury Crate Plugin - Motherboard 1.2.22
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.03.01
ROG FAN XPERT 4 4.02.04
ROG RYUJIN III 4.01.31
VGA 3.01.05

Edition: Windows 11 Pro
Version: 24H2
Build: 26100.2454
Installation Date: 04/12/2024
Experience Pack: Windows Feature Experience Pack 1000.26100.36.0
Please let me know if further details are needed or if there are specific troubleshooting steps I should try.

Thank you.

[cicarulez]

I am experiencing an abnormal temperature display issue, and here are the details you requested:

Problem Description:

The issue occurs after launching certain games, including FC25 and Battlefield 2042, and persists even after closing these games until the system is restarted.
Windows Event Viewer logs indicate that the "Asus COM Service" crashes and does not restart correctly.
Reinstalling FC25 did not resolve the issue, nor did reinstalling Windows 11 and all drivers.
The issue began about a month after purchase, following an update of either Armoury Crate or FC25 software. Initially, everything worked fine.
Hardware connections are secure, and there is no overclocking; all settings are configured to default values for the CPU and RAM (EXPO is disabled).
System Specifications:

Motherboard: ASUS TUF GAMING B650M-PLUS WIFI
BIOS Version: 3057 (AGESA ComboAM5PI 1.2.0.2a)
CPU: AMD Ryzen 9 7950X3D
GPU: NVIDIA GeForce RTX 3070 Ti
RAM: DDR5 6000 MHz, 16 GB, Lexar (EXPO disabled)
Power Supply: Seasonic FOCUS GX-850 Fully Modular, 80PLUS Gold, 850W
Driver Versions:

AMD Chipset Driver: 6.10.22.027
ASUS Bluetooth Driver: 16.4013.2401.503
ASUS Wi-Fi Driver: 6001.15.153.1
Realtek Audio Driver: 6.0.9754.1
Realtek LAN Driver: 1125.21.903.2024
Armoury Crate Versions:

Armoury Crate UWP App 5.9.9.0
ROG Live Service 2.4.24.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate lite service 5.9.9
Aura Wallpaper Service Non installato
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS AIOFan HAL 1.4.0.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.5.0.2
ASUS Ambient HAL 4.2.0.0
AacVGA 0.0.7.0
KingstonDram 1.1.36
AURA DRAM Component 1.1.27
ENE RGB HAL 1.1.53.0
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.21
AIOFanSDKPlugin 2.00.02
AiSuiteSDK 1.02.18
MainSDK 2.01.29
MbLedSDK 3.00.40
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.18
Armoury Crate Plugin - Motherboard 1.2.22
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.03.01
ROG FAN XPERT 4 4.02.04
ROG RYUJIN III 4.01.31
VGA 3.01.05

Edition: Windows 11 Pro
Version: 24H2
Build: 26100.2454
Installation Date: 04/12/2024
Experience Pack: Windows Feature Experience Pack 1000.26100.36.0
Please let me know if further details are needed or if there are specific troubleshooting steps I should try.

Thank you.

[cicarulez]

Problem Description:

The issue occurs after launching certain games, including FC25 and Battlefield 2042, and persists even after closing these games until the system is restarted.
Windows Event Viewer logs indicate that the "Asus COM Service" crashes and does not restart correctly.
Reinstalling FC25 did not resolve the issue, nor did reinstalling Windows 11 and all drivers.
The issue began about a month after purchase, following an update of either Armoury Crate or FC25 software. Initially, everything worked fine.
Hardware connections are secure, and there is no overclocking; all settings are configured to default values for the CPU and RAM (EXPO is disabled).

[cicarulez]

System Specifications:

Motherboard: ASUS TUF GAMING B650M-PLUS WIFI
BIOS Version: 3057 (AGESA ComboAM5PI 1.2.0.2a)
CPU: AMD Ryzen 9 7950X3D
GPU: NVIDIA GeForce RTX 3070 Ti
RAM: DDR5 6000 MHz, 16 GB, Lexar (EXPO disabled)
Power Supply: Seasonic FOCUS GX-850 Fully Modular, 80PLUS Gold, 850W

Driver Versions:

AMD Chipset Driver: 6.10.22.027
ASUS Bluetooth Driver: 16.4013.2401.503
ASUS Wi-Fi Driver: 6001.15.153.1
Realtek Audio Driver: 6.0.9754.1
Realtek LAN Driver: 1125.21.903.2024

[cicarulez]

Armoury Crate Versions:

Armoury Crate UWP App 5.9.9.0
ROG Live Service 2.4.24.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate lite service 5.9.9
Aura Wallpaper Service Non installato
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS AIOFan HAL 1.4.0.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.5.0.2
ASUS Ambient HAL 4.2.0.0
AacVGA 0.0.7.0
KingstonDram 1.1.36
AURA DRAM Component 1.1.27
ENE RGB HAL 1.1.53.0
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.21
AIOFanSDKPlugin 2.00.02
AiSuiteSDK 1.02.18
MainSDK 2.01.29
MbLedSDK 3.00.40
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.18
Armoury Crate Plugin - Motherboard 1.2.22
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.03.01
ROG FAN XPERT 4 4.02.04
ROG RYUJIN III 4.01.31
VGA 3.01.05

[cicarulez]

Windows 11 Pro
Version: 24H2
Build: 26100.2454
Installation Date: 04/12/2024
Experience Pack: Windows Feature Experience Pack 1000.26100.36.0
Please let me know if further details are needed or if there are specific troubleshooting steps I should try.

Thank you.

[cicarulez]

Hi @Aureliannn_ROG,

I had to split the information into multiple posts on this forum thread because I was unable to send it all in a single message. Please let me know if the details I provided are sufficient or if you need any additional information.

I remain available to provide further clarifications or assistance if necessary.

Thank you for your time and support!