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ROG RYUJIN II 360 ARGB Fan Hub broke

JRJ99
Level 7

‎05-21-2023 10:39 AM

I'm doing a new build and was in the process of hooking up the Ryujin II when the ARGB Input connector on the fan hub broke as I was connecting the ARGB to MB cable to it.  Since trying reach Asus CS is futile, is there another fan controller or replacement Asus one that I can get?

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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

‎05-21-2023 08:16 PM

Hello, @JRJ99 

May I ask if you are referring to the circled area being damaged?

Jiaszzz_ROG_0-1684725346264.png

What was the difficulty you encountered while trying to contact ASUS customer service?
Since you just purchased, we recommend contacting the retailer for further assistance and clarification regarding support.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂
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JRJ99
Level 7
In response to Jiaszzz_ROG

‎05-24-2023 08:49 AM

Yes that's what I'm referring too. I did get to chat with Asus Customer Service on Monday but have not heard back about when my order will be shipped.

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Jiaszzz_ROG
Customer Service Agent
In response to JRJ99

‎05-29-2023 12:59 AM

Hello, @JRJ99 .

May I inquire about the possible reasons for the connectivity problem? Have you received any assistance so far?
Could you please provide detailed photos of the current abnormal connections via private message, along with the product serial number and customer service code, for us to further investigate?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂
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