I'm doing a new build and was in the process of hooking up the Ryujin II when the ARGB Input connector on the fan hub broke as I was connecting the ARGB to MB cable to it. Since trying reach Asus CS is futile, is there another fan controller or replacement Asus one that I can get?
May I ask if you are referring to the circled area being damaged?
What was the difficulty you encountered while trying to contact ASUS customer service?
Since you just purchased, we recommend contacting the retailer for further assistance and clarification regarding support.
Hello, @JRJ99 .
May I inquire about the possible reasons for the connectivity problem? Have you received any assistance so far?
Could you please provide detailed photos of the current abnormal connections via private message, along with the product serial number and customer service code, for us to further investigate?