ROG RYUJIN II 240 ARGB, Armoury Crate

[Luke4717]

Servus,

Ich habe seit knapp 2 Wochen das Problem, dass der LCD-Bildschirm meiner ROG RYUJIN II 240 mir keine CPU und GPU Temperaturen mehr anzeigen kann bzw. diese nicht mehr auswählbar sind in der Armoury Crate.

Nur noch der HotSpot, das Package und die Liquid-Temp. stehen zur Auswahl!

Hab schon die Software geupdatet und auch schon mal neu installiert ....

Wäre echt dankbar für Hilfe!

Liebe Grüße

Lukas

[Aureliannn_ROG]

Hi @Luke4717 ,

have you confirmed that the devices are correctly installed? 
Did the issue occur immediately after installation? 
Have you tried using the official "uninstall tool" to uninstall the software and then reinstalling it? 
Could you provide screenshots of the Armoury Crate update center page and logs for our reference? 
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, kindly provide the product serial number too, thank you.
Thank you.

[Luke4717]

Guten Tag,

Have you confirmed that the devices are correctly installed? 

Ja, alles ist korrekt installiert bzw. angeschlossen – sonst dürften auch keine Informationen ausgegeben werden oder?

Did the issue occur immediately after installation?

Nein, erst nach dem letzten Update; zuvor konnte man alle Temperaturen anzeigen lassen

Have you tried using the official "uninstall tool" to uninstall the software and then reinstalling it? 

Das ist genauso passiert

Could you provide screenshots of the Armoury Crate update center page and logs for our reference? 

Additionally, kindly provide the product serial number too, thank you.
Serial-Number: NBRCCGOO***

Vielen Dank für die Hilfe
Lukas

[Aureliannn_ROG]

Hi @Luke4717 ,

Could you provide logs for our reference? 
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, kindly provide the product serial number too, thank you.
Due to the personal privacy of the product serial number and repair order number, we will mask the last three digits for you.