My Ryujin II 240 can't works with Armoury crate

[kingnine1997]

Hi guys! 

I need some help.

I just bought mine AIO Ryujin II 240 today. And after i install, the things seem normally works!

The LCD screen is working also, yes. But i can not using the Armoury crate to change the showing, or sync color, or anythings with my AIO. 

Actually, my Armoury has detected the AIO, but when i click in the AIO device, it's just nothing , only the blank sreen.

So what can i do for now?

[Aureliannn_ROG]

Hi @kingnine1997 ,

based on your issue, it is suggest that you uninstall Armoury Crate then reinstall to confirm whether the issue still occur.

Also, could you please provide the Armoury Crate version, a screenshot of the Armoury Crate Update Center amd the black screen page when you click AIO device?

Thank you.

[weipert]

[Aureliannn_ROG]

Hi @weipert ,

based on your issue, may I ask have you make sure that all the item list under ROG Ryujin II are all up to date?

May I ask whether the issue occur the first time you install ROG Ryujin II?

Or did the issue occur after you update anything?

In order to better assist you, could you help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Thank you.

[weipert]

Totul a fost ok, pana ce am reinstalat un nou windows, dupa care l-am instalat pe cel de dinainte, crezand ca cel nou nu este bun, insa problema a ramas aceiasi. Cu mouse`ul si tastatura nu am probleme, insa cu controlul ventilatoarelor, nu mai stiu ce sa-i fac, el se pare ca merge, se modifica si viteza ventilatoarelor cand intru in jocuri, logoul animat ruleaza pe lcd`ul ventilatorului, dar cand vreai sa intru in el, sa-mi setez afisarea temperaturi, viteze si toate cele, primesc acel mesaj cu pagina si F-1030 in paranteze, sau de multe ori, ramane negru.

[weipert]

I sent you the log privately

[Aureliannn_ROG]

Hi @weipert ,

thanks for providing the information.

Based on the confirmation from our backend team, it appears that the provided logs are not complete. 

To assist you better, we kindly request that you enable logging by checking the 'Record Log' option in Armoury Crate. 

After doing so, please reproduce the issue you're facing.

Additionally, could you please provide us with the model of your motherboard? 

This information will help us further investigate the problem. Thank you for your cooperation.

[weipert]

My motherboard is Rampage V Etreme and my Ryujin fan worked fine

[Aureliannn_ROG]

Hi @weipert ,

thanks for providing the information.

We'll confirm with the relevant team whether your troubleshooting steps is correct.

If there's any news, we'll update to you.

Thank you.

[weipert]

AC stop loading and that is result