Dead Forum? Is any Asus tech Support helping here?

[Salamandrix]

Second Post I make.

My Asus Ryujin II 360 is not recognised as a device by the latest version of Armoury Crate.

Did several installations and uninstalls(with the uninstall tool) and always had the same result.

Is this a Windows 11 problem? I can't believe I would have to reinstall windows 10 to make this work?

It was working on Windows 10 and not anymore on the new fresh install of Windows 11.

Please if anyone knows how to fix this, reply to this post.

Thanks in advance

[Silent_Scone]

Hello, it helps if you post in the correct location, i.e. under Armoury Crate as that is where you're having difficulty. Please use the bug report thread that was posted recently.

[Murph_9000]

Check the MS Store app for an update for the AC app.  The initial v5.6 which got force-installed by AC 5.4 (and subsequently reinstalled by the installer from the ASUS support pages) was badly broken for me.  It was failing to properly identify hardware and wasn't reliably populating the Devices section.  The updated version from the MS Store fixed that for me, and has reliably been showing my Ryujin II.  Check your AC app version, the working version is 5.6.8.0.  After updating from the MS Store, go into the Settings section of AC and make sure all updates are installed there as well.

Here's what I have in my AC Update Center, for the various AC components:

[Salamandrix]

Hi Murph,

Well, the version it gets installed is the 5.6.8.0 with the installer from the Asus Ryujin II Support page is the same as the one from the z790 Hero Motherboard support page: 

Armoury Crate & Aura Creator Installer

Version 3.2.7.2

1.48 MB 2023/06/15

 

There used  to be a standalone/offline version but is no longer available.

When you say MS Store, my guess is Microsoft Store, and well there's currently  no  Asus  Armory Crate to download from there... so I am stuck with the one from the installer 😞

[Murph_9000]

It might be an unlisted app in the MS Store, I'm not certain.  After installing with the ASUS installer, it should show up in the Library within the MS Store app, where it can be updated.  It's possible the downloadable installer on the ASUS website has now been updated since I used it.  You can find it in the store via this URL:

https://www.microsoft.com/store/productId/9PM9DFQRDH3F

[MasterC]

You can report Armoury Crate issues here. Be sure to read the instructions, record a log, and submit a form. Thanks.

[Salamandrix]

Well MasterC, I was right for posting on the AIO part of this Forum.

I just fixed the problem. It is a strange one which I would love to know why this happened.

On some other forums (Linustechtips) someone had problems also and he ended connecting the USB 2.0 for the screen/AIO on the one to the right and he adviced to do this. My Asus z790 Hero has 2 USB 2.0 at the bottom and I was using  the one on the left (USB_E12), so I decided to change it to the right on the (USB_E34) and the screen started to work again.

The screen worked on my old Windows 10 Installation, but when I tried to install windows 10 and 11 I had problems because of what I found 8+ days later using OCCT software, which was the only software that found that my i9-13900KS has physical PCores 4 and 6 giving errors and the 2 logical cores of each of those 2 cores messing up everything. Even trying to install Nvidia drivers would give a CRC Error... or trying to install Google Chrome also would fail. Once I disabled these 2 PCores, 4 and 6  from the Motherboard's Bios, everything start working perfectly, the nvidia drivers installed and chrome, etc, but the windows was badly installed, so I've reinstalled Windows 11 and it installed fast and in 1 go, not the 20-30 tries I had to endure during those 8 days...
So after I installed windows and all drivers and even Windows update installed all updates including the latest one with no hickups, the AIO screen was dark and not working... And I think this was the reason Armoury Crate was not picking up the Ryujin II 360 as being physically installed.

Now  the Screen is working and  the Armoury crate found the AIO and installed updates on it, and all is good.

But the question is still out, why the left USB(USB_E12) connector failed. Now is working on the right one(USB_E34). So this was never about the Asus Armoury Crate, it was more about the Hardware. As I had no  exclamation mark checking the hardware on the Device Manager so it all seemed to be working but the left USB stopped working with the AIO.

[Silent_Scone]

The dropout could be attributed to instability,  which makes sense given you're unable to pass stress tests without disabling certain cores. That isn't normal behaviour, by the way. You might want to address that. Do you have an overclock applied? XMP, AI or manual core overclocking?

[Salamandrix]

We are talking about 2 different things...

The problem I have with the i9-13900KS is because it has 2 faulty cores. After disabling those specific 2 cores, the system is rock solid stable. The CPU will be pickup on Monday 3rd and I will have the replacement 3 to 4 days after as the company that sold me the Intel CPU has a 48hours replacement promise with some partners like Intel.

XMP II is stable on my system as its the Memory manufacturer's XMP/OC.

XMP I won't boot.

These last few days I have been playing or working stressing out the system for 12 to 14hrs with not 1 glitch or crash or anything. So the CPU PCores 4 and 6 were the culprit of all my problems. 

Now, the reason why the USB glitched on the AIO is beyond my understanding and now is working on the right MB USB socket as I posted above. I don't think the CPU's disabled 2 faulty PCores have anything to do with the USB port on the MBoard.

[Silent_Scone]

1) XMP 2 is more stable because the default DIMM timings are likely less aggressive.

2) Memory Instability can be intrinsically related to IO issues due to adjustment to VCCSA, you would need to at least try using the other header without any OC applied ( no XMP, optimised defaults)

3) Did you test the afflicted CPU cores at optimised defaults i.e without XMP?