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asys rog ruyo 3 argb/ rgb or display problem

EclilseTVGaming
Level 7

Before 1mounth my ruyo 3 360 argb display working when pc is turn off but one day he stop working when pc is turn off he only work when pc is turned on but why ???

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6 REPLIES 6

Jiaszzz_ROG
Customer Service Agent

Hello, @EclilseTVGaming 

Could you please provide me with the current motherboard model, BIOS version, and relevant BIOS settings for the ROG RYUO III 360 ARGB?
If the issue you described occurred after any changes were made, such as updating the BIOS or connecting an external device? We would suggest trying to reset the BIOS to its default settings first.
Additionally, please refer to [Motherboard] How to turn off the AURA lighting effect of the MB/AIO water cooling/ROG keyboard and... to confirm if your BIOS settings are not set to turn off the AURA lighting effect.

Thank you.

i do not change nothing its one day just stop work when pc is off aura is on on motherboared and in app

EclilseTVGaming
Level 7

my motherboard is z790 maximus hero and my bios version is 0816 

the problem did not appear with the bios update, just 1 day when I turned off the computer, the display did not work, but when I turn it on, it works

Real quick question are you just shutting done the Computer from the operating System ? Or are you turning off the Power supply switch located on the power supply after the Computer shuts down? 

EclilseTVGaming
Level 7

what can i do ?

Jiaszzz_ROG
Customer Service Agent

Hello, @EclilseTVGaming 

Could you please refer to the part 1 section of the [Motherboard] How to turn off the AURA lighting effect of the MB/AIO water cooling/ROG keyboard and ... and confirm:
- In the Armory crate, is the "Shutdown Effect" set to "ON"?
- In the BIOS, under Advanced > Onboard Devices Configuration, is the "When system is in sleep, hibernate or soft off states" option set to "All On"?

Jiaszzz_ROG_0-1688355500198.png

Thank you.