Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS ROG Ryujin II Fan Hub not getting power.

daltong00
Level 7

‎09-02-2024 09:17 AM

My fan hub is not getting power. It is connected the right way and not powering my fans or pump fan. 

0 Kudos
113 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

‎09-06-2024 12:08 AM

Hi @daltong00 ,

thank you for contacting ASUS support. We appreciate you reaching out to us regarding the issue with your ROG Ryujin II fan hub not having power. 

We recommend you try the following steps:

  1. Reseat connections: Please unplug and replug the connections between the fan hub and the motherboard and power supply unit.
  2. Check other devices: Please temporarily unplug other ARGB devices connected to the motherboard to see if they are causing interference.
  3. Update the motherboard BIOS: Please visit the ASUS website to download and update the latest BIOS for your motherboard.
  4. Test with a different SATA power cable: Please try using another SATA power cable to see if the cable is faulty.
  5. Check the fan hub itself: If the above methods do not resolve the issue, we recommend that you try to replace the fan hub on another system to see if the fan hub itself is faulty.
  6. Check Device Manager and Armoury Crate: Please check Device Manager for any unknown USB devices and confirm that the ROG Ryujin is correctly recognized in Armoury Crate.

If the above methods do not resolve the issue, we recommend that you provide the following information via private messege:

  • Motherboard model
  • Power supply unit model
  • Windows version
  • Armoury Crate version
  • USB devices shown in Device Manager
  • Armoury crate log

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
0 Kudos