07-19-2024 11:00 PM - edited 07-22-2024 05:22 AM
Please help me. When I executed auto tuning of CPU fan with Fan Xpert 4, the 120x3 fan (ROG Ryujin III 360 ARGB) controllable range became chaotic as shown in the attached image, and the fan is now running at maximum speed all the time.
Is anyone else experiencing the same issue? Is there any solution?
07-19-2024 11:14 PM - edited 07-19-2024 11:16 PM
Hi @rya_dokie
Please submit a bug report here, be sure to explain the problem as clearly as possible and provide a log file where the behaviour occurs.
Check to see if Auto Tuning in Q-FAN from within the UEFI exhibits the same behaviour.
07-20-2024 12:17 AM
Hi @Silent_Scone ,
Thanks for reply. I reported in the thread and submitted a google form.
This issue has started happening recently. Strangely, even setting it in Q-fan setting of UEFI keeps the fan at maximum speed.
07-20-2024 10:22 PM
Can you confirm which motherboard, and what fans? Please also confirm which headers each fan is plugged into
07-21-2024 12:47 AM
The motherboard is ROG CROSSHAIR X670E HERO, and CPU fan is ROG Ryujin iii 360 ARGB. That is connected to CPU_FAN, and AIO_PUMP. I just retuned it, and the result is as shown in the image. I have no idea what's going on anymore.
07-21-2024 12:56 AM
As per the manual, is the 9-pin USB 2.0 connector plugged in? Can you confirm what you are plugging into the AIO_Pump header?
07-21-2024 01:28 AM
A 4-pin micro fan integrated with an LCD is connected to the AIO_PUMP (page 18 of the manual). The USB 2.0 connector is also connected to the motherboard. A 4-pin 120x3 fan is connected to the CPU_FAN (page 27 of the manual).
07-21-2024 02:48 AM
Just now, I changed the connections (micro fan integrated with an LCD is connected to CPU_FAN, 120x3 fan is connected to Chassis FAN_4), but the situation didn't change. It's curious.
07-21-2024 11:57 AM
I've moved the topic to ROG Care as I'm starting to suspect some unexpected behaviour. Hopefully one of the customer service team can provide some assistance.
07-22-2024 05:16 AM
Thank you very much for your kindness. I hope customer service team will be able to provide some assistance.